Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Dear Respected Sir/Madam,
My name is Jessica Claire and I'm here to talk a little bit about myself which you would not know from just resume alone. Coming from a poor family from India, I know what it takes to get a job that you desire to get hired for. Not only I am a motivated person, but also a goal-oriented person as well. Apart from all the skills and experience that I have shared with you in this resume, I feel that I have more to offer than just words and phrases itself. Speaking and understanding a variety a languages apart from English, gives me an advantage over my fellow candidates. I can speak and understand English, Hindi, Tibetan, and understand a bit of Spanish. Not only that, working in different settings has helped me gain experiences with different sort of customers as well.
Lastly, I would be looking forward to meeting you and talk more about my experiences and about me as a whole.
Skills
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Experience
12/2017 to Current
Housekeeper Five Star Quality Care, Inc. – Columbia, SC,
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
04/2002 to 04/2017
Housekeeping Room Attendant Aimbridge Hospitality – Mahwah, NJ,
- Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
- Organized supplies for efficient use based on expected customer needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sorted, washed, dried, and ironed guest laundry.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Reported guest issues, safety and maintenance concerns immediately to [Job title].
- Laundered sheets and removed stains to restore linens to pristine condition.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Attended to [Number] guest rooms, including sweeping, mopping, and vacuuming.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Removed all trash from rooms and replaced liners to wastebaskets.
05/2000 to 03/2002
Cashier Comoto – Maple Grove, MN,
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed [Number] transactions per day with exceptional accuracy.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues with cash registers, card scanners and printers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for [Product or Service] and issued receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in 08/2010
GED:
LaGuardia Community College Of The City University Of New York - Long Island City, NY
LaGuardia Community College Of The City University Of New York - Long Island City, NY
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School Attended
- LaGuardia Community College Of The City University Of New York
Job Titles Held:
- Housekeeper
- Housekeeping Room Attendant
- Cashier
Degrees
- GED
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