Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals.

  • Money handling abilities
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • Multi-line phone talent
  • POS systems expert
  • Good listening skills
  • Creative problem solving
  • Professional telephone demeanor
  • Administrative support
  • Housekeeping
  • Folding clean laundry
  • Cleaning techniques
  • Building maintenance
  • Exceptional Time Management
Work History
Housekeeper, 06/2021 - 10/2021
Pyramid Hotel Group New York, NY,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Lead CSR, 11/2016 - 02/2019
Circle K Stores, Inc. Oklahoma City, OK,
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended products to customers, thoroughly explaining details.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated professionally with colleagues, freelancers and clients.
Crew Member, 08/2015 - 11/2016
Schlotzsky's Deli Galveston, TX,
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked front counter, drive-thru and other areas as needed.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Cooked batches of food according to standard recipes.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Accurately operated cash register to process customer payments.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
: Psychology, Expected in
Post University - Waterbury, CT
GED: , Expected in
Stonewall Jackson High School - Manassas, VA

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Resume Overview

School Attended

  • Post University
  • Stonewall Jackson High School

Job Titles Held:

  • Housekeeper
  • Lead CSR
  • Crew Member


  • GED

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