, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals.
Skills
Money handling abilities
Sales expertise
Order Fulfillment
Inbound and Outbound Calling
Complaint resolution
Multi-line phone talent
POS systems expert
Good listening skills
Creative problem solving
Professional telephone demeanor
Administrative support
Housekeeping
Folding clean laundry
Cleaning techniques
Building maintenance
Exceptional Time Management
Work History
Housekeeper, 06/2021 - 10/2021 Pyramid Hotel Group – New York, NY,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Dusted picture frames and wall hangings with cloth.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Responded to requests from patrons for linens and toiletries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Lead CSR, 11/2016 - 02/2019 Circle K Stores, Inc. – Oklahoma City, OK,
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Surpassed sales goals through implementation of effective marketing strategies.
Trained new personnel regarding company operations, policies and services.
Exhibited high energy and professionalism when dealing with clients and staff.
Managed timely and effective replacement of damaged or missing products.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Recommended products to customers, thoroughly explaining details.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Delivered prompt service to prioritize customer needs.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Maintained up-to-date knowledge of product and service changes.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Communicated professionally with colleagues, freelancers and clients.
Crew Member, 08/2015 - 11/2016 Schlotzsky's Deli – Galveston, TX,
Took orders, prepared meals and collected payments.
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Supported great dining and meal experiences for guests.
Kept food preparation area, equipment and utensils clean and sanitary.
Worked well with teammates and accepted coaching from management team.
Became familiar with products to answer questions and make suggestions.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked front counter, drive-thru and other areas as needed.
Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
Collaborated with team members to complete orders.
Prepared products following restaurant, health, and safety standards and procedures.
Prepared salads, soups and sandwiches for customers.
Brewed coffee and tea and changed out drink station syrups.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Filled out daily shift log to record amount of food prepared, used and leftover.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Cooked batches of food according to standard recipes.
Observed customer purchases in line and differentiated between standard portions.
Kept kitchen, counter and dining areas cleaned and sanitized.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished serving stations with fresh food and cleaned up spills.
Backed up servers by setting up trays and completing some food deliveries.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Accurately operated cash register to process customer payments.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Documented customer orders and conveyed special requests to kitchen staff.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
: Psychology, Expected in - Post University - Waterbury, CT GPA:
GED: , Expected in - Stonewall Jackson High School - Manassas, VA GPA:
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