Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 20+ years of experience providing service to numerous dinner guests at all types of restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Knowledgeable about maintaining organized inventories and handling custodial requirements of residential, hotel, church, and office buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Reliable and hard working, I strive to be my best at anything I persue.
Skills
Ordering cleaning supplies
Residential cleaning
Care of fine art
Conscientious
Hazardous chemical training
Quality control guidelines
Building maintenance
Confidentiality
Housekeeping
Reporting and documentation
Food quality standards
Tableside service
Guest relations management
Order accuracy
Food and beverage pairings
Employee Mentoring
Safe handling procedures
Restaurant procedures knowledge
Bill computation
Cash handling expert
High-volume dining
Bar terminology expertise
Item promotion
Banquet coordination
Work History
03/2020 to Current
HousekeeperCommon Spirit – Ooltewah, TN,
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Changed bed linens and collected soiled linens for cleaning.
Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents.
Cleaned and stocked 81 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Swept and washed all hard surface floors.
Emptied over 162 wastebaskets per shift to transport waste to proper disposal areas.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Offered deep cleaning expertise to clients in need of extra support for high traffic areas.
Used chemicals to disinfect floors, counters and furniture.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Accepted accountability for all assigned building keys, master keys and access cards.
Examined 81 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Cleaned and changed bedspreads, blankets and mattresses.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
Restocked room supplies such as facial tissues for personal touch with every job.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Slid beds, sofas and chairs aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Documented and reported all necessary facility and building repairs observed.
11/2019 to Current
ServerHallbrook Country Club – Leawood, KS,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Prepared beverages and filled food orders for customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Served needs of customers in a fast paced and busy environment
Greeted and maintained relationships with regular customers
10/2019 to 02/2020
ServerHallbrook Country Club – Leawood, KS,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Supervised restocking of salad bar and buffet for lunch and dinner service
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Checked identification to enforce age regulations for alcoholic beverages
Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Prepared beverages and filled food orders for customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Served needs of customers in a busy environment
Greeted and maintained relationships with regular customers
Coordinated events, including birthday parties, reunions, and corporate meetings
Increased sales by upselling appetizers and alcoholic beverages to customers
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales
06/2018 to 12/2019
CustodianBwxt – Erwin, TN,
Washed and spot-cleaned files, desktops, office glass, doors and walls
Carried toilet items and cleaning supplies using wheeled cart for maximum efficiency
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Dusted all furniture and fixtures thoroughly and carefully
Established and maintained clean and comfortable environments in church and office buildings by vacuuming, cleaning windows and dusting
Examined numerous rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Promoted building security by locking doors and checking electrical appliances for safety hazards
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
Set up, arranged and removed decorations, tables, and chairs, to prepare facilities for large events
Thoroughly scrubbed and cleaned bathroom fixtures and partitions
Sanitized bathrooms
Supervised supplies in inventory, including cleaning products and toiletry items and submitted lists to Supervisor for items requiring immediate reorder
Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses
Cleaned, vacuumed and dusted all areas of buildings to maintain organized, professional appearance for employees and clients
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems
Kept janitorial closets clean and organized
Checked in and stocked inventory throughout facility
Mixed water and detergents in containers to prepare chemical cleaning solutions
Inspected facility and grounds and picked up any trash
Properly labeled and diluted all cleaning solutions
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