Housekeeper Resume Example

Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.

• Performed 3 point cleaning system saving cleaning time per room from 30 to 20 minutes while maintaining hotel quality standards.
• Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
• Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Cleaned rooms to satisfaction of over 10 daily clients.
• Replaced sheets and pillowcases daily and used hospitality corners on all beds.
• Completed more than 4 jobs each Hour while maintaining 80% satisfaction rating from customers.
• Coached new Housekeeping by demonstrating approved cleaning procedures Responded to guest requests for linens anditems quickly, which increased patron satisfaction rates on company scorecards.
• Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
• Replenished hotel amenities such as drinking glasses and writing supplies.
• Supplied guests with extra towels and toiletries when requested.
• Collected trash from receptacles and surfaces, discreetly removing items for disposal.
• Provided deep cleaning services for areas in need of additional sanitation.
• Swept and vacuumed floors, hallways and stairwells.
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Organized supplies for efficient use based on expected customer needs.
• Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
• Reduced average cleaning time per room from 30 to 20minutes.
• Stripped floors using electrical cleaning equipment.
• Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Dusted and vacuumed 5 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
• Used Housekeeping cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
• Interacted pleasantly with clients and patrons when performing daily duties.
• Trained 3new employees to meet all quality and efficiency goals, boosting customer satisfaction Rating.
• Set up and cleaned banquet and conference rooms
• Implemented innovative step-savers, reducing average cleaning time per room from 30 minutes to 20minutes.
• Spot cleaned carpets using industrial carpet cleaner.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
• Swept and damp-mopped private stairways and hallways.
• Dusted ceiling air conditioning diffusers and ventilation systems.
• Requested maintenance orders to fix non-working equipment and address any room damage.
• Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
• Kept utility sink rooms in clean, neat and orderly condition.
• Collected trash from premises and removed to designated areas to alleviate bad odors.
• Hand dusted and wiped clean office furniture, fixtures and window sills.
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
• Cleaned, sanitized and restocked bathrooms every couple of hours to keep facilities fresh.
• Cleaned, sanitized and restocked bathrooms every to Couple of hours keep facilities fresh.
• Coached new Housekeepers by demonstrating approved cleaning procedures.

• Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
• Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
• Conducted cycle counts of products and input corrections to warehouse inventory system.
• Weighed and measured products and materials to check compliance with specifications and regulations.
• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
• Operated hand trucks, pallet jacks and forklifts to move materials.
• Assembled and prepared cartons, crates and containers to protect materials during shipment.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Reduced waste 60% by adhering closely to packaging procedures and monitoring use of packaging materials.
• Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.