Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Skilled Cleaning professional with [Number] years of experience managing upkeep of [Type] facilities. Able to work long shifts independently and efficiently to carry out all types of routine cleaning needs.
Dedicated and energetic housekeeping professional able to work well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.
Well-organized individual possessing excellent time management and cleaning skills. Trustworthy professional capable of accepting direction and following through. In-depth knowledge of cleaning equipment operations, including [Type] and [Type] equipment. Available [Number] hours per week.
Seasoned [Job Title] versed in management, building maintenance and industrial cleaning. Flexible schedule with willingness to work overtime and holiday shifts.
Skills
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Experience
Housekeeper, 11/2018 - 02/2020
Silverspot Cinemas – Chapel Hill, NC,
Silverspot Cinemas – Chapel Hill, NC,
- Provided deep cleaning services for areas in need of additional sanitation.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Kept utility sink rooms in clean, neat and orderly condition.
- Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
- Organized supplies for efficient use based on expected customer needs.
- Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Spot cleaned carpets using industrial carpet cleaner.
- Supplied guests with extra towels and toiletries when requested.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Reduced average cleaning time per room from [Number] to [Number] minutes.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Cleaned rooms to satisfaction of over [Number] daily clients.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
- Set up and cleaned banquet and conference rooms.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
Retail Sales Associate, 02/2018 - 06/2018
Trek Bikes – East Northport, NY,
Trek Bikes – East Northport, NY,
- Initiated friendly conversation with each customer to determine level of assistance required.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Completed all assigned training to stay updated on important policies and procedures.
- Promoted customer satisfaction by [Action] and [Action].
- Managed cash register operations using POS system including processing sales and returns.
- Prepared products for promotional sampling during in-store demonstrations.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Assisted in ringing up sales at registers and bagging merchandise.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Increased sales by [Number]% through suggestive selling and persuasiveness.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided outstanding customer service to [Number] customers daily, increasing customer service feedback scores [Number]%.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
- Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
- Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
- Helped customers by answering questions and locating merchandise.
- Offered coupons and special deals to increase quantity of customer spending [Number]%.
- Help customers load purchased equipment when necessary.
- Provided every customer with professional and polite support for sales and service needs.
Warehouse Worker, 01/2017 - 06/2017
Kimball Midwest – Savannah, GA,
Kimball Midwest – Savannah, GA,
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Staged and sorted multiple types of products for loading to comply with preset instructions.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Cashier, 02/2016 - 07/2016
Haley Auto Group – Farmville, VA,
Haley Auto Group – Farmville, VA,
- Processed returned items in accordance with store policy.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answering questions and offering advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Processed customer payments quickly and returned exact change and receipts.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Increased sales [Number]% by suggesting specific purchases to customers and [Action].
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
GED: , Expected in 06/2016
Travis High School Milwaukee WI - 4744 N 39st ,
Travis High School Milwaukee WI - 4744 N 39st ,
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Resume Overview
School Attended
- Travis High School Milwaukee WI
Job Titles Held:
- Housekeeper
- Retail Sales Associate
- Warehouse Worker
- Cashier
Degrees
- GED
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