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Housekeeper Resume Example

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HOUSEKEEPER
Summary

Skilled Cleaning professional with [Number] years of experience managing upkeep of [Type] facilities. Able to work long shifts independently and efficiently to carry out all types of routine cleaning needs.

Dedicated and energetic housekeeping professional able to work well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.

Well-organized individual possessing excellent time management and cleaning skills. Trustworthy professional capable of accepting direction and following through. In-depth knowledge of cleaning equipment operations, including [Type] and [Type] equipment. Available [Number] hours per week.

Seasoned [Job Title] versed in management, building maintenance and industrial cleaning. Flexible schedule with willingness to work overtime and holiday shifts.

Skills
  • Natural cleaning products
  • Able to lift [Number] lbs.
  • Cleaning methods
  • Interior and exterior cleaning
  • Stocking bathrooms
  • Physically strong
  • Hardworking
  • Five-star resort cleaning
  • Chemical cleaning
  • Mopping and buffing floors
Experience
11/2018 - 02/2020HousekeeperCompass Group | Milwaukee, WI
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Organized supplies for efficient use based on expected customer needs.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Supplied guests with extra towels and toiletries when requested.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Cleaned rooms to satisfaction of over [Number] daily clients.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Set up and cleaned banquet and conference rooms.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
02/2018 - 06/2018Retail Sales AssociateFamily Dollar | Milwaukee, WI
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Promoted customer satisfaction by [Action] and [Action].
  • Managed cash register operations using POS system including processing sales and returns.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Increased sales by [Number]% through suggestive selling and persuasiveness.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Provided outstanding customer service to [Number] customers daily, increasing customer service feedback scores [Number]%.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Helped customers by answering questions and locating merchandise.
  • Offered coupons and special deals to increase quantity of customer spending [Number]%.
  • Help customers load purchased equipment when necessary.
  • Provided every customer with professional and polite support for sales and service needs.
01/2017 - 06/2017Warehouse WorkerJC Penney | Milwaukee, WI
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
02/2016 - 07/2016CashierWalmart | Milwaukee, WI
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed customer payments quickly and returned exact change and receipts.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
06/2016GED
Travis High School Milwaukee WI | 4744 N 39st
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Resume Overview

Companies Worked For:

  • Compass Group
  • Family Dollar
  • JC Penney
  • Walmart

School Attended

  • Travis High School Milwaukee WI

Job Titles Held:

  • Housekeeper
  • Retail Sales Associate
  • Warehouse Worker
  • Cashier

Degrees

  • 06/2016 GED

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