Housekeeper Resume Example Tesssera Of Brandon

HOUSEKEEPER

Professional Summary

Hardworking Housekeeper bringing 10+ years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.

Customer Service Representative - Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3-year background maintaining customer satisfaction and contributing to company success.

Skills

MS Office
Team management
Creative problem solving

Complaint resolution
Staff education and training
Good listening skills

Work History

Housekeeper, 03/2018 to 03/2020
Tesssera Of Brandon – Brandon, FL

Restocked room supplies such as facial tissues for personal touch with every job.
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Worked with a team of 4 staff members to service 15 rooms daily.
Practiced established infection control methods to reduce risks to patients, families and medical staff.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Kept building entryway glass clean and polished for professional presentation.
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Engaged with guests on room requirements and amenities to promote overall satisfaction.

Hospital Housekeeper, 02/2015 to 06/2018
Baycare- ST. JOSEPHS HOSPITAL – Tampa, FL

Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Restocked room supplies such as facial tissues for personal touch with every job.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Slid beds, sofas and PATIENTS furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Cleaned and stocked 30 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Kept building entryway glass clean and polished for professional presentation.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.

Housekeeper, 05/2008 to 12/2014
Brandon Regional Hospital – Brandon, FL

Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Kept building entryway glass clean and polished for professional presentation.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Adhered to professional house keeping checklist.
Polished glass surfaces and windows.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Restocked room supplies such as facial tissues for personal touch with every job.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked 30 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Dusted picture frames and wall hangings with cloth.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.

Customer Service Representative, 01/2004 to 11/2007
BCK COMMUNICATION – Riverview, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with up to 100 calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Monitored process checks for proper completion and correct frequency.
Engaged with customers to effectively build rapport and lasting relationships.
Achieved perfect attendance record for 12 months consecutively.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Education

GED: 12/2001
Sylvia Kimbell - Tampa, FL

Resume Overview

Companies Worked For:

Tesssera Of Brandon
Baycare- ST. JOSEPHS HOSPITAL
Brandon Regional Hospital
BCK COMMUNICATION

School Attended

Sylvia Kimbell

Job Titles Held:

Housekeeper
Hospital Housekeeper
Customer Service Representative

Degrees

GED : 12/2001

Housekeeper Resume Example

Resume Score: 80%

Resume Overview

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