Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Hardworking Housekeeper bringing 10+ years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Customer Service Representative - Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3-year background maintaining customer satisfaction and contributing to company success.
Skills
- MS Office
- Team management
- Creative problem solving
- Complaint resolution
- Staff education and training
- Good listening skills
Education
Sylvia Kimbell Tampa, FL, Expected in 12/2001 – – GED : - :
Work History
Potawatomi Hotel & Casino - Housekeeper
Milwaukee, WI, 03/2018 - 03/2020
Milwaukee, WI, 03/2018 - 03/2020
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with a team of 4 staff members to service 15 rooms daily.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Vibra Healthcare Inc. - Hospital Housekeeper
Thornton, CO, 02/2015 - 06/2018
Thornton, CO, 02/2015 - 06/2018
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Slid beds, sofas and PATIENTS furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Cleaned and stocked 30 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Potawatomi Hotel & Casino - Housekeeper
Milwaukee, WI, 05/2008 - 12/2014
Milwaukee, WI, 05/2008 - 12/2014
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Kept building entryway glass clean and polished for professional presentation.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Adhered to professional house keeping checklist.
- Polished glass surfaces and windows.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked 30 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Sentinel Technologies Inc - Customer Service Representative
Fort Mcdowell, AZ, 01/2004 - 11/2007
Fort Mcdowell, AZ, 01/2004 - 11/2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with up to 100 calls in queue per minute.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Monitored process checks for proper completion and correct frequency.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance record for 12 months consecutively.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
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Resume Overview
School Attended
- Sylvia Kimbell
Job Titles Held:
- Housekeeper
- Hospital Housekeeper
- Housekeeper
- Customer Service Representative
Degrees
- GED
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