Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Errands
  • Meeting planning
  • Interior decorating
  • Staff collaboration
Work History
House Sitter, 12/2018 to Current
Northwest By Southern HospitalitySpokane, WA,
  • Provided multifaceted services by running errands, managing mail, scheduling appointments and arranging transportation.
  • Runs errands for household, including shopping, and picking up other necessities.
  • Handles incoming mail, bills and completes appropriate actions.
  • Shops for groceries regularly in order to keep house stocked with necessities.
  • Maintains entire family's schedule and organized events.
  • Plans, prepares and serves meals.
  • Performs household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Keeps household areas clean and well-stocked, runs errands, maintains laundry and completes weekly grocery shopping.
Font Desk Clerk, 09/2012 to 02/2016
Marriott InternationalCelebration, FL,
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Improved quality processes for increased efficiency and effectiveness.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
Sales Clerk, 01/1987 to 09/1994
Disc Jockey RecordsCity, STATE,
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Kept front check out area clean and organized for efficient service.
  • Educated customers on promotions to enhance sales.
  • Used several databases to order inventory from [Number] major suppliers.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Performed regular segment cycle counts and [Timeframe] inventory audits to maintain accurate records.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by [Number]%.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Opened and closed store [Number] times weekly by balancing cash registers and receipts and [Action].
Associate of Science: Bacholers of Applied Science, Expected in 04/2027
Kaplan University - Davenport, IA
  • Graduated magna cum laude
  • Majored in Legal Studies
  • Graduated with 3.87 GPA

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School Attended

  • Kaplan University

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  • Font Desk Clerk
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  • Associate of Science

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