LiveCareer-Resume

house kepper resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Exceptional Time Management
  • Conscientious
  • Conflict Resolution
  • Good communication skills
  • Excellent written and oral communication
  • Customer Relations
  • Telephone etiquette
  • Complaint resolution
  • Creative problem solving
  • Good listening skills
  • Key holder experience
  • Retail store support
  • Money handling abilities
Education
Georgetown High School Georgetown, TX Expected in 05/2008 Diploma : - GPA :
Work History
Cit Group - House Kepper
El Segundo, CA, 12/2019 - Current
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed waste paper and other trash from premises to designated area.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Polished glass surfaces and windows.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Waxed and polished wood floors and other woodwork.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Natural Pawz - Lead Bank Teller
Roseville, MN, 04/2017 - 04/2019
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Organized and removed online banking files no longer in use.
  • Coordinated daily cash reconciliation in high-volume location.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Wells Fargo Bank - Bank Teller
City, STATE, 01/2015 - 04/2017

Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers.

  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Provided customer records on demand, including account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
Rue21 - Assistant Store Manager
City, STATE, 06/2014 - 01/2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with conpany software.

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Resume Overview

School Attended

  • Georgetown High School

Job Titles Held:

  • House Kepper
  • Lead Bank Teller
  • Bank Teller
  • Assistant Store Manager

Degrees

  • Diploma

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