house keeper resume example

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Made sure necessities like cut lemons, water, tea, and sodas were always kept stocked.
• Used slow periods to take inventory on all our wine.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Inspected dishes and utensils for cleanliness.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Checked guests' identification before serving alcoholic beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Carried out complete opening including setting up the patio, mopping, checking bathroom amenities, and having your station ready for customers.
• Carried out complete closing including sweeping, sanitizing the bathrooms, cleaning all the tables making sure to put away all dishes and utensils, and locking the patio and restaurant.
• Completed shift change ensuring that your coworkers having everything ready for next shift.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Answered questions about store policies and addressed customer concerns.
• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Set up new sales displays each week.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Checked pool and surrounding areas for hazardous conditions.
• Attentively monitored swimmers to identify distress.
• Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

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• Saved distressed persons using rescue techniques and equipment.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Entered water immediately to pull struggling swimmers to safety.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.