A flexible and energetic individual seeking employment. I have very extensive restaurant and food service experience. Very adaptable to any situation that is brought forward. Hard worker who seeks an opportunity to showcase my skills. Looking for a company that I can grow with and develop with. Many years of experience within restaurants as a manager, assistant manager and much more.Willing to perform tasks as long as I'm properly trained on current procedures of the company. Teachable and eager to learn new processes and procedures. Willing to help the company rise above and beyond expectations. Just looking for an opportunity to work, excel and grow in any career field.
Staff development talent
Hiring and training
Strong organizational skills
Active listening skills
Energetic work attitude
Adaptive team player
Employee training and development
Excellent communication skills
House KeeperMar 2011 to Jun 2011 Baymont Inn Suite － Jacksonville, NCHand dusted and wiped clean office furniture, fixtures and window sills. Swept and damp-mopped private stairways and hallways. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Removed trash and dirty linens from room attendant carts. Cleaned rooms to the satisfaction of all clients.
Assistant Shift Leader/ManagementSep 2007 to Nov 2010 Bojangles － Martinsville, VAConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary.
HouseKeeperJan 2007 to May 2007 Holiday Inn Express － Collinsville, VACleaned rooms to the satisfaction of all clients. Swept and vacuumed floors, hallways and stairwells. Removed trash and dirty linens from room attendant carts. Stocked room attendant carts with supplies. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Replenished guest supplies and amenities. Supplied guests with extra towels and toiletries when requested. Kept utility sink rooms in clean, neat and orderly condition. Cleaned and returned vacant rooms to occupant-ready status. Emptied and cleaned all waste receptacles. Swept and damp-mopped private stairways and hallways. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Hand dusted and wiped clean office furniture, fixtures and window sills.
Cashier/AttendantMar 2006 to Sep 2006 Valero Gas Station － Collinsville, VAAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Assistant ManagerOct 2003 to Dec 2005 Churhes Chicken － Bandera, TXCounseled and disciplined staff when necessary. Managed accounts payable, accounts receivable and payroll. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Optimized profits by controlling food, beverage and labor costs on a daily basis. Developed and maintained exceptional customer service standards. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Scheduled and directed staff in daily work assignments to maximize productivity. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Baker/Deli ClerkJul 2002 to Apr 2003 Super S. Food － Bandera, TXMeasured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Designed appealing product displays. Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Properly labeled all signs for mixes, weights and measures with accurate information. Maintained current knowledge of pricing, ingredients, product availability and current promotion. Inspected products for quality assurance before display. Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer, pallet jack and DIGI printer. Followed code dating procedures and adhered to legal regulations governing product labeling and packaging. Maintained safe and sanitary area by checking food products' temperature and freshness. Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods. Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed. Offered product samples and answered product questions for wholesale customers. Invoiced customers in timely and accurate manner.
JanitorJan 2001 to Feb 2002 Jones Janitorial － Collinsville, VAGathered and emptied trash and recycling bins. Dusted and mopped all hard surfaces. Scraped gum off of hard surfaces and carpet. Set up and took down chairs and tables. Dusted furniture, walls, machines and equipment. Cleaned and restocked cafeteria items. Wet mopped and spot mopped public corridors, washrooms and classrooms. Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors. Emptied all trash cans and replaced liners. Maintained all janitorial equipment in a clean, safe and operable condition. Operated janitorial equipment properly and safely.
Stock ClerkSep 1998 to Oct 2000 Greene Company － Martinsville, VAMaintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Followed proper selection procedures as established by the company.
Cashier/FryerJan 1998 to Aug 1998 Hardee's － Martinsville, VAAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Operated cash register with proficiency. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Cleaned food preparation areas, cooking surfaces, and utensils. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.
Dietary AideApr 1995 to Oct 1996 Blue Ridge Nursing Home － Stuart, VAReviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned weight changes. Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Assessed clients' overall physical health with body composition scale measurements. Calculated nutritional requirements and assessed the adequacy of diet and nutrition support. Counseled patients regarding special dietary needs.
High School Diploma1995Harlendale High School － San Antonio, TX, USA
Cash handling, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking, Adaptable, Persistent and Confident, Willing to learn, Trainable, Customer Service
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Companies Worked For:
Baymont Inn Suite
Holiday Inn Express
Valero Gas Station
Super S. Food
Blue Ridge Nursing Home
Harlendale High School
Job Titles Held:
Assistant Shift Leader/Management
High School Diploma 1995
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