LiveCareer-Resume

hotel night auditor resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Ambitious professional with experience working at multiple lodging and resort establishments over a 2 year career. Well-rounded organizational and accounting skills coupled with OnQ Software skill. Consistently accurate in financial reporting. Mannerly hospitality professional delivering exceptional service to resort guests. Offering exceptional accounting and mathematical skills. Consistent top-performing night auditor for nationally recognized hotel chain. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Records Management
  • Invoicing and Billing
  • Problem Solving
  • Account Balancing
  • Data Gathering
  • Nightly Audits
  • Room Key Issuance
  • Reservations Management
  • Guest Registration
  • Inquiry Response
  • Payment Collection
  • Decision Making
  • Housekeeping Notification
  • Room Assignment
  • Customer Service
  • Guest Message Transmission
  • Feedback Collection
  • Data Entry
  • Time Management
  • Supply and Materials Oversight
  • Staff Training
  • Verbal and Written Communication
  • Cash Handling
  • Task Prioritization
  • Quality Assessment
  • Conflict Resolution
  • Product and Service Sales
  • Relationship Establishment
  • Team Collaboration
  • Documentation and Recordkeeping
  • Paperwork Processing
Work History
05/2021 to Current Hotel Night Auditor Crystal Springs Resort | Hamburg, NJ,
  • Balanced hotel accounts and resolved discrepancies.
  • Performed nightly updates to room charges and rates.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
01/2019 to 04/2020 Front Desk Receptionist Sage Hospitality Resources, Llp | Irvine, CA,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Monitored office supplies by checking inventory and placing orders.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
03/2017 to 12/2018 Sales Associate W.S. Badcock Corporation | Tallahassee, FL,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed, marketed and sold full range of products and support services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
Expected in to to Associate of Arts | General Studies Los Angeles Valley College, Van Nuys, CA GPA:

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Resume Overview

School Attended

  • Los Angeles Valley College

Job Titles Held:

  • Hotel Night Auditor
  • Front Desk Receptionist
  • Sales Associate

Degrees

  • Associate of Arts

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