, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Took to-go orders by phone, answered customer questions and informed of accurate wait times
Assigned patrons to tables suitable for needs and restaurant section rotation
Informed servers of newly seated parties for speedy service
Prepared to-go orders thoroughly
Communicated efficiently with the servers and grill line
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Used cash registers and credit card machines to cash out customers
Answered customer questions about hours, seating and menu information
Menu memorization
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
Prepared extra silverware prior to arrival of large groups
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Server:
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business
Used slow periods to restock supplies, ice, trays and food
Cultivated warm relationships with regular customers
Bussed and reset tables to keep dining room and work areas clean
Explained menu items and suggested appropriate options for food allergy concerns
Supervised restocking of salad bar and buffet for lunch and dinner service
Kept register accurate through correct billing, payment processing and cash management practices
Prepared beverages and filled food orders for customers
Collaborated with kitchen team to support order preparation and minimize customer service issues by verifying meals
Processed orders and sent to kitchen employees by computer systems
Displayed enthusiasm and promoted high quality service to customers
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Printed dining checks with total due, collected payment and offered receipts to complete transactions
Shift Leader, 03/2018 to 06/2020 Freeman Health System – Parsons, KS,
Closing the store step by step according to the assigned duties
Quality customer service to any and all customers
Taking orders and completing them
Register check out
Stocking ice cream and supplies
Unloading the delivery truck on days of delivery
Mentored new and current hired employees in techniques necessary to complete job tasks
Resolved customer complaints and issues to full satisfaction through understanding and compassion, and offered thoughtful solutions to maintain customer satisfaction, maximizing repeat business
Completed one years worth of performance valuations to identify weakness and develop improvement strategies through an evaluation
Helped brainstorm recipes by applying understanding of market demand and culinary trends
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
Regulated inventory count and supply during shift hours
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
Barista, 09/2019 to 02/2020 Ipic Entertainment – Redmond, WA,
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
Memorized recipes for specialty coffee beverages and seasonal offerings
Complied with standards for merchandising, stocking and storing product
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Controlled line and crowd with quick, efficient service
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
Cleaned counters, machines, utensils and seating areas daily
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Guest Services, 05/2016 to 08/2016 Dublin City Pools – City, STATE,
Kept outdoors clean and up to date
Monitored cleanliness of bathrooms
Deep cleaned bathrooms before and after hours of operation
Trash routes multiple times a shift
Customer service when needed
Education
Bachelor of Arts: Retail And Fashion Merchandising , Expected in 05/2024 Ohio University - Athens, OH GPA:
High School Diploma: , Expected in 07/2020 Dublin Coffman High School - Dublin, OH GPA:
Arts & Humanities 2 Year Program: Arts & Humanities, Expected in 05/2020 Mosaic - Columbus, OH, GPA:
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