LiveCareer-Resume

hostess server resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.

Skills
  • To-Go Order Preparation
  • Menu Memorization
  • Dining Room Management
  • Interactive Communication Skills
  • Service Prioritization
  • Order Fulfillment
  • Money handling abilities
  • Stocking and replenishing
  • Creative problem solving
  • Adaptive and Creative
  • Opening and closing duties
  • Retail management
  • Performance improvement
  • Hospitality service expertise
  • Friendly and outgoing
  • Professional demeanor
Work History
Hostess & Server, 09/2020 - 04/2021
Bakers Square Minneapolis, MN,

Hostess:

  • Took to-go orders by phone, answered customer questions and informed of accurate wait times
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Informed servers of newly seated parties for speedy service
  • Prepared to-go orders thoroughly
  • Communicated efficiently with the servers and grill line
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Used cash registers and credit card machines to cash out customers
  • Answered customer questions about hours, seating and menu information
  • Menu memorization
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
  • Prepared extra silverware prior to arrival of large groups
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Server:

  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business
  • Used slow periods to restock supplies, ice, trays and food
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Prepared beverages and filled food orders for customers
  • Collaborated with kitchen team to support order preparation and minimize customer service issues by verifying meals
  • Processed orders and sent to kitchen employees by computer systems
  • Displayed enthusiasm and promoted high quality service to customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
Shift Leader, 03/2018 - 06/2020
Freeman Health System Parsons, KS,
  • Closing the store step by step according to the assigned duties
  • Quality customer service to any and all customers
  • Taking orders and completing them
  • Register check out
  • Stocking ice cream and supplies
  • Unloading the delivery truck on days of delivery
  • Mentored new and current hired employees in techniques necessary to complete job tasks
  • Resolved customer complaints and issues to full satisfaction through understanding and compassion, and offered thoughtful solutions to maintain customer satisfaction, maximizing repeat business
  • Completed one years worth of performance valuations to identify weakness and develop improvement strategies through an evaluation
  • Helped brainstorm recipes by applying understanding of market demand and culinary trends
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
  • Regulated inventory count and supply during shift hours
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
Barista, 09/2019 - 02/2020
Ipic Entertainment Redmond, WA,
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Complied with standards for merchandising, stocking and storing product
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Cleaned counters, machines, utensils and seating areas daily
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Guest Services, 05/2016 - 08/2016
Dublin City Pools City, STATE,
  • Kept outdoors clean and up to date
  • Monitored cleanliness of bathrooms
  • Deep cleaned bathrooms before and after hours of operation
  • Trash routes multiple times a shift
  • Customer service when needed
Education
Bachelor of Arts: Retail And Fashion Merchandising , Expected in 05/2024
-
Ohio University - Athens, OH
GPA:
Status -
High School Diploma: , Expected in 07/2020
-
Dublin Coffman High School - Dublin, OH
GPA:
Status -
Arts & Humanities 2 Year Program: Arts & Humanities, Expected in 05/2020
-
Mosaic - Columbus, OH,
GPA:
Status -

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Resume Overview

School Attended

  • Ohio University
  • Dublin Coffman High School
  • Mosaic

Job Titles Held:

  • Hostess & Server
  • Shift Leader
  • Barista
  • Guest Services

Degrees

  • Bachelor of Arts
  • High School Diploma
  • Arts & Humanities 2 Year Program

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