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Hostess Resume Example

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HOSTESS
Summary

Young early-career professional seeking an open position. Fluent speaking in Spanish and English. I am very eager to learn and ready to show how hard of a worker I can be. Determined to prove myself as a valuable asset to your company.

Skills
  • Fluent in Spanish and English
  • Good work ethic
  • People skills
  • Service prioritization
  • Customer Relations
  • Multi-Tasker
  • Team player
  • Detail Oriented
  • Fast Learner
  • Efficient
  • Punctual
Experience
Hostess | 01/2020 to CurrentLonghorn Steakhouse - Flanders, NJ
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked dining and serving areas every 40 min to verify proper cleanliness and readiness for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take party reservations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Waitress | 09/2019 to 04/2020Market Tavern - Flanders, NJ
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Nanny | 08/2019 to 02/2020Personal - Flanders, NJ
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Administered medication and minor first aid to sick and injured children.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
  • Assisted with clothing selection, dressing and shoe tying.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Provided safe and efficient transportation to and from activities and events.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Secretary–Assistant | 10/2017 to 10/2019Wash that Gutter - Little Falls, NJ
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Checked office supplies stock and placed orders to maintain levels.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Revised and maintained master calendar for client appointments.
  • Maintained organized filing system of paper and electronic documents.
  • Completed supply orders and maintained appropriate levels of office supplies.
Education and Training
Universidad Casa Grande - - Guayaquil, Ecuador | Some College (No Degree)Marketing And Communication
  • Completed coursework in Microsoft Word, Exel and Power Point
  • Completed professional development in Public
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Resume Overview

Companies Worked For:

  • Longhorn Steakhouse
  • Market Tavern
  • Personal
  • Wash that Gutter

School Attended

  • Universidad Casa Grande

Job Titles Held:

  • Hostess
  • Waitress
  • Nanny
  • Secretary–Assistant

Degrees

  • Universidad Casa Grande - Guayaquil, Ecuador | Some College (No Degree)

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