LiveCareer-Resume

hostess resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Buffet setup and takedown
  • Food inspection
  • Menu memorization
  • Bussing expertise
  • Safe food handling
  • Special dietary requirements
  • High-volume dining
  • Effective customer upselling
  • Seating assignment preparation
  • Price memorization
  • Table setting arrangements
  • Dining crew workflow optimization
  • Service prioritization
  • Conflict and dispute resolution
  • Dining customer service
  • Process improvement
  • Planning and coordination
  • Inventory management
  • Administrative support
  • MS Office
  • Relationship development
  • Problem resolution
  • Organization
  • Team building
  • Supervision
  • Communications
  • Customer service
  • Business operations
  • Dispute mediation
  • Merchandising knowledge
  • Retail loss prevention
  • Relationship selling
  • Inventory control procedures
  • Cash handling accuracy
  • POS system operation
  • Reading comprehension skills
  • Market research and analysis
  • Money handling
  • Outgoing personality
  • Excellent communication skills
  • Documentation and recordkeeping
  • Superb time management
  • Sales development
  • Negotiations
  • Verbal/written communication
  • Reliable and punctual
  • Sales expertise
  • Product Sales
  • Listening skills
  • Energetic self-starter
  • Results oriented
  • Team player mentality
  • Cash register operation
  • Active listening
  • Accurate money handling
  • Written and oral communication skills
  • Retail merchandising expertise
  • Strategic planning
  • B2B sales and customer service
  • Customer- and service-oriented
  • POS systems
  • Issue resolution
  • Payment processing
  • Cash drawer balancing
  • Scanner operations
  • Customer order recording
  • Credit and cash transactions
  • Cash counting machine operations
  • Customer assistance
  • Loss prevention
  • Security monitoring
  • Product recommendations
  • Staff mentoring
  • Customer greeting
  • Merchandise restocking
  • Coin counting
  • Microsoft Word
  • Microsoft Word proficiency
  • Microsoft Word expertise
  • MS Word, Excel and Outlook
Experience
01/2017 to 02/2018 Hostess Firstservice Residential | Huntley, IL,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed closing duties, including restocking items and reconciling cash drawer.
02/2015 to 03/2016 Sales Associate C-A-L Ranch | Prescott Valley, AZ,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed up selling techniques.
  • Won store sales competition for clock sales, resulting in extra commission pay.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 100+ customers per day by responding to inquiries and locating products.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
01/2014 to 02/2015 Cashier Blain Supply, Inc. | Moline, IL,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education and Training
Expected in 05/2016 to to High School Diploma | Pigeon Forge High School, Pigeon Forge, TN GPA:
Expected in to to | Criminal Justice Walter State Community College, Sevierville, TN, GPA:

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Resume Overview

School Attended

  • Pigeon Forge High School
  • Walter State Community College

Job Titles Held:

  • Hostess
  • Sales Associate
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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