I offer a hardworking Hostess offering 3 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. I am also a self-motivated and dependable server offering 2 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. However I am also a Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
Buffet setup and takedown
Food inspection
High-volume dining
Table Bussing
Dining crew workflow optimization
Menu memorization
Check payment processing
Effective customer upselling
Seating assignment preparation
Dining customer service
Price memorization
Table setting arrangements
Friendly, positive attitude
Team management
Training & Development
Safe food handling
Meticulous and organized
Multi-line telephone skills
Recordkeeping and bookkeeping
Organization and efficiency
Multitasking and prioritization
Service-oriented mindset
Data entry
Flexible
Cleaning and organization
Food service
Food presentation
Team-oriented
Experience
Hostess, 08/2016 - 05/2021 Hei Hotels & Resorts – La Jolla, CA,
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Greeted guests and gathered information to seat groups or place on waitlist.
Notified server after seating parties in section to facilitate prompt service.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered customers' questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered telephone to provide dining information and take party reservations.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Answered questions about food and order statuses for waiting customers.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Griller, 08/2016 - 05/2021 Cava – Brooklyn, NY,
Operated fryers and grills according to instructions to maintain safety and food quality.
Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Marinated food items according to corporate-provided instructions and recipes.
Supported other kitchen team members when needed.
Distributed prepared food to servers in efficient manner.
Planned and prepared schedules for food preparation.
Cooked all food to order ensuring adherence to company quality standards.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Maintained cleanliness and organization of all line workstations.
Reviewed quality standards and verified continuous application throughout kitchen environment.
Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
Sanitized workstation before and after shift to prevent illness and food contamination.
Garnished and arranged plated meals.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Server, 03/2020 - 08/2020 Otg – Chicago, IL,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Calculated charges, issued table checks and collected payments from customers.
Receptionist, 04/2017 - 08/2017 Lincoln Tech – Lincoln, RI,
Answered and directed incoming calls using multi-line telephone system.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Sorted incoming mail and directed to correct personnel each day.
Processed payments and updated accounts to reflect balance changes.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Education and Training
High School Diploma: , Expected in 05/2020 - Claymont High School - Uhrichsville, OH GPA:
Associate of Applied Science: Education, Expected in - Kent State University Tusc - New Philadelphia, OH, GPA:
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