Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
I can perform and analyze data in a laboratory setting, and I've also gone to OCM BOCES for laboratory technology. I am a very good listener, and I can pick up and learn new things quickly. Iām a hard worker, I work good with teams and alone. Iām also good with children.
Skills
- Seating assignment preparation
- Effective customer upselling
- Dining customer service
- PPE use
- Cash register operation
- Payment processing
- Cash management
- Scanner operations
- Credit and cash transactions
- Coin counting
- Cash drawer balancing
- Cash counting machine operations
- Merchandise restocking
- Customer order recording
- Issue resolution
- Customer assistance
- Learn quickly.
- Test blood type
- Lab tech testing
- Good communication skills in a job setting.
- Determination
- Teamwork
- Good listener
Education and Training
Solvay High School Solvay, NY Expected in 06/2020 ā ā High School Diploma : - :
OCM BOCES Syracuse, NY, Expected in 06/2020 ā ā Lab Tech : Health Administration - :
Onondaga Community College Syracuse, NY Expected in ā ā
Experience
Landry's - Hostess
Westwood, MA, 10/2019 - 10/2020
Westwood, MA, 10/2019 - 10/2020
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted [Job title] by taking guests drink orders, [Task] and [Task].
- Notified server after seating parties in section to facilitate prompt service.
- Tracked seated guests and available seating using [System].
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered questions about food and order statuses for waiting customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered preferred tables and other special accommodations to VIP customers.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Nemacolin Woodlands Resort - Ice Cream Server
Farmington, PA, 06/2019 - 09/2019
Farmington, PA, 06/2019 - 09/2019
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Managed POS register to complete customer transactions.
- Informed shift leaders or management of any obstacles or issues during each shift.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Served and scooped ice cream, following sizing specifications.
- Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Handled cash and credit card transactions quickly and accurately.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Performed end-of-day duties by balancing payments and receipts in cash register.
Chick-Fil-A - Cashier
Ventura, CA, 09/2018 - 05/2019
Ventura, CA, 09/2018 - 05/2019
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events, added new merchandise and rang up purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Operated cash register, collected payments and provided accurate change.
Chick-Fil-A - Cashier
Gonzales, LA, 03/2018 - 08/2018
Gonzales, LA, 03/2018 - 08/2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
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Resume Overview
School Attended
- Solvay High School
- OCM BOCES
- Onondaga Community College
Job Titles Held:
- Hostess
- Ice Cream Server
- Cashier
- Cashier
Degrees
- High School Diploma
- Lab Tech
- Some College (No Degree)
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