Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Energetic restaurant worker proficient in greeting guests, maintaining strong customer loyalty with top-notch service. Team-Oriented and efficiency driven with superior work ethic and multitasking abilities. Familiar with food safety requirements and taking accurate orders. Proactive in resolving issues with customers, waitstaff and management.
Skills
Kitchen staff coordination
Bill computation
Dining area cleanliness
Interactive communication skills
High-volume dining
Performance improvement
Food preparation and safety
Food running
Guest seating arrangements
Item promotion
Work History
08/2016 to 03/2020HostessMorris Hospital | Morris, IL,
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Toast.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted managers with quickly resolving service- and food-related issues.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Monitored guests for intoxication and immediately reported concerns to management.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Informed servers of newly seated parties for speedy service.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
08/2016 to 03/2020Food RunnerCompass Group Usa Inc | Plano, TX,
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Delivered food items to tables ensuring each restaurant patron received correct order.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Assisted servers with table settings and beverage refills to support high-volume shifts.
08/2016 to 03/2020ServerOregano's | Gilbert, AZ,
Monitored guests for intoxication and immediately reported concerns to management.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Checked identification to enforce age requirement for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
01/2015 to 04/2016CashierGoodwill Of North Georgia | Sandy Springs, GA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Expected in 05/2016High School Diploma | Olympia High School, Orlando, FLGPA:
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