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HOSTESS Resume Example

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HOSTESS
Professional Summary

Helpful Hostess capable of processing customer transactions, organizing reservations and coordinating dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering 3 years of experience working in Up Scale Dinning and Casual restaurant settings. Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Cheerful Hostess always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 3 years of experience in all types of settings.

Skills
  • High-volume dining
  • To-go order preparation
  • Communication skills
Work History
HOSTESS07/2019 to 11/2019
FAMOUS DAVES – Noblesville, IN
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assistant Manager12/2018 to 06/2019
Cato – Noblesville, IN
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Promoted to Assistant Manager after only 2 months with company.
Remodel Crew02/2018 to 05/2018
Meijer – Indianapolis, IN
  • Provided detailed instruction to new employees on how to properly install system racks and modules.
  • Observed areas for installs to determine feasibility and maximum system performance based on present conditions.
  • Estimated materials, tools and employees necessary for successful project completio
  • Worked with every customers to understand needs and provide fast and freindly service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adhered to tight schedules to avoid construction delays and finish almost all projects before expected completion dates.
  • Worked with sub contractors employees to manage all projects from design to completion.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Organized materials, tools and equipment to supply team members.
  • Worked with speed and accuracy to consistently meet production standards.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated Lcarts and Ulifts machines to safely move all materials.
Education
GED05/1989Madison Heights High School- Anderson iN
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Resume Overview

Companies Worked For:

  • FAMOUS DAVES
  • Cato
  • Meijer

School Attended

  • Madison Heights High School

Job Titles Held:

  • HOSTESS
  • Assistant Manager
  • Remodel Crew

Degrees

  • GED 05/1989

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