hostess resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Authorized to work in the US for any employer. Diligent dietary hostess with one year career with hospital environment. Knowledgeable about strategies for handling different situations while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.

  • Team Building
  • Processes And Procedures
  • Conflict Resolution
  • Customer Service
  • Microsoft Experience
  • Search Engine Optimization
  • Training And Development
Work History
12/2019 to Current
Hostess Morris Hospital Mazon, IL,
  • Answered questions and helped customers understand their dietary needs.
  • Greeted customers and answered any questions.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted wait staff with timely food delivery and guest requests.
  • Handled multiple calls per day to address customer inquiries and concerns.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
09/2016 to 02/2017
Shift Leader Dough Boys Hr, Llc Spartanburg, SC,
  • Customer service.
  • Handled any problems that arose.
  • Very good under pressure and great at multitasking.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
02/2015 to 07/2016
Customer Service Representative Rentokil Initial Edmonds, WA,
  • Call center, customer service.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided information to customers regarding department charge card and loyalty program and helped to open and activate new accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
09/2003 to 10/2008
Cashier/Customer Service Mcdonald's Newark, OH,
  • Stocked merchandise.
  • Processed cash, check, or credit transactions with accuracy.
  • Handled returns and exchanges.
  • Promptly addressed customer complaints.
  • Assisted customers in finding or ordering merchandise.
  • Answered questions.
  • Welcomed guests.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Prepared beverages and filled food orders for customers.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared and submitted end-of-shift reports.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Expected in 06/2018 to to
Certificate in HEALTH MANAGEMENT UNIV OF PHOENIX - ARIZONA November 2018 to July 2019: Management
University Of Phoenix - Tempe, AZ

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Hostess
  • Shift Leader
  • Customer Service Representative
  • Cashier/Customer Service


  • Certificate in HEALTH MANAGEMENT UNIV OF PHOENIX - ARIZONA November 2018 to July 2019

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