, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Ambitious student pursuing Exercise Science degree eager to contribute developed knowledge in Physical Therapy Technician role. Skilled in active listening and communication in customer service settings. I am BLS certified and have other valuable skills to this career field. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. I am trying to gain experience in the Physical Therapy field and pursue a career after my schooling.
Skills
Team Leadership
Strong Communication
Planning
Self Management Skills
Hard Working
Committed
Time Management
Customer service
Management Skills
Protocols
Time Management
Memorization skills
Reliable and trustworthy
Organizational skills
CPR certified
Office administration
Problem resolution
Active listening
Coordination
Experience
Hostess, 05/2020 to 07/2020 Omni Hotels – Atlanta, GA,
I organized where to seat guests.
I controlled the flow of customers in the restaurant making sure the other workers in the restaurant were not overwhelmed.
I used time management skills by giving wait times when necessary.
Answered phone calls.
Greeted guests when they first walked in.
Cleaned and made sure we followed Covid protocols.
Stayed attentive to server availability and table turnover to seat guests quickly.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Enhanced guests' experiences by fulfilling special requests during visits.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Answered telephone to provide dining information and take party reservations.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered questions about food and order statuses for waiting customers.
Greeted guests and gathered information to seat groups or place on waitlist.
Teach and spot kids on tumbling skills such as back handsprings, back tucks, cartwheel, etc.
Utilized effective spotting techniques to ensure that athletes did not get hurt during tumbling exercises.
Cultivated pleasant atmosphere for everyone, which was widely embraced by athletes, families and all staff for organization.
Pitched in to assist company's owners with special events at gym, including birthday parties and team-oriented fitness classes.
Maximized physical talent of team through quality teaching and coaching.
Monitored adherence to rules and regulations with conduct, appearance and class attendance.
Mentored and worked with children between ages of 4 and 17 on techniques for both cheerleading and gymnastics.
Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
Showed athletes proper techniques to avoid injuries.
Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Store Associate, 10/2017 to 06/2019 Goodwill Industries Of Central Oklahoma – Moore, OK,
Creating shipping labels for customers.
Customer service with shipping, printing, mailboxes, retail, or other services.
Sorting mail, packaging, and completing printing jobs.
After completing UPS Store online training I got a raise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Answered questions about current promotions and resolved issues according to store policies.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Answered customer questions regarding shipments.
Notified customers of delays, decreasing calls to support.
Delivered rush merchandise on tight schedules to meet customer targets.
Resolved customer complaints and adjusted orders.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Education and Training
Undergraduate Degree: Exercise Science, Expected in Utah Valley University - Orem, UT, GPA:
GPA: 3.89
Major in [Exercise Science]
High School Diploma: , Expected in 05/2019 American Fork High School - American Fork, UT, GPA:
GPA: 3.87, Graduated with Honors, Cheerleading — 3 years I was a part of two high school cheer teams. First, in California for 2 years. Second, in Utah for my senior year. Leadership Class — 1 semester Decorated for school events and rallies. Made announcements and led school rallies.
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