Hostess resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated individual with talent for coordinating services for property guests. Qualified to multi-task in many different areas of customer management with specialties in conflict resolution, team coordination and customer support.
Skills
Safe food handling
Seating assignment preparation
Menu memorization
Check payment processing
Bussing expertise
Dining customer service
Table setting arrangements
Service prioritization
Communications
Customer service
Organization
Planning and coordination
Problem resolution
Education and Training
Indian River State CollegeFt. Pierce, FLExpected in 08/2024 ā āHigh School Diploma: - GPA:
Completed coursework in debate, computer and criminal justice.
3.5 GPA
Experience
Firstservice Residential - Hostess Santa Clarita, CA, 09/2019 - Current
Managed guest expectations by relaying information regarding hours, wait times and specials.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Helped to plan and execute parties for more than 25 guests, including coordinating menus and preparing tables.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Answered phones politely and promptly, accurately recording and confirming reservations.
Answered telephone to provide establishment information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Set up and decorated menu marketing boards with current specials information and drink features.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Answered customers' questions about hours, seating, current wait time and other information.
Cleaned seating area and checked restrooms every 30 minutes.
Handled up to $600 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
Managed closing duties, including restocking items and reconciling cash drawer.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Answered questions about food and order statuses for waiting customers.
Raising Cane's - Team Member Terrell, TX, 05/2019 - 08/2019
Cleaned and sanitized work areas between runs using disinfectant and cleaning equipment.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Trained new employees on line and cashier positions to support team efficiency.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Rotated through series of 4 different stations each day based on team needs.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Used grill machinery safely and according to manufacturer instructions to prevent workplace accidents.
Looked for ways to go above and beyond job requirements.
Picked up and moved boxes weighing 25+ pounds.
Worked hard to learn all required tasks quickly and maximize performance.
Built and maintained effective working relationships with peers and upper management.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Firstservice Residential - Hostess Ashburn, VA, 09/2018 - 08/2019
Managed guest expectations by relaying information regarding hours, wait times and specials.
Monitored dining area to assess server capacity and accurately estimate wait times.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
Answered telephone to provide establishment information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Cleaned seating area and checked restrooms every 30 minutes.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Raising Cane's - Team Member Zanesville, OH, 10/2018 - 02/2019
Cleaned and sanitized work areas between runs using sanitizer and cleaning equipment.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Trained new employees on line and cashier positions to support team efficiency.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Rotated through series of 4 different stations each day based on team needs.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Used oven machinery safely and according to manufacturer instructions to prevent workplace accidents.
Looked for ways to go above and beyond job requirements.
Picked up and moved boxes weighing 30+ pounds.
Corrected issues in timely manner to maintain productivity goals.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Upheld high standards of productivity and quality in all areas of operations.
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