LiveCareer-Resume

Hostess resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly motivated individual with talent for coordinating services for property guests. Qualified to multi-task in many different areas of customer management with specialties in conflict resolution, team coordination and customer support.

Skills
  • Safe food handling
  • Seating assignment preparation
  • Menu memorization
  • Check payment processing
  • Bussing expertise
  • Dining customer service
  • Table setting arrangements
  • Service prioritization
  • Communications
  • Customer service
  • Organization
  • Planning and coordination
  • Problem resolution
Education and Training
Indian River State College Ft. Pierce, FL Expected in 08/2024 High School Diploma : - GPA :
  • Completed coursework in debate, computer and criminal justice.
  • 3.5 GPA
Experience
Firstservice Residential - Hostess
Santa Clarita, CA, 09/2019 - Current
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Helped to plan and execute parties for more than 25 guests, including coordinating menus and preparing tables.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Answered telephone to provide establishment information and take party reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned seating area and checked restrooms every 30 minutes.
  • Handled up to $600 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered questions about food and order statuses for waiting customers.
Raising Cane's - Team Member
Terrell, TX, 05/2019 - 08/2019
  • Cleaned and sanitized work areas between runs using disinfectant and cleaning equipment.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Trained new employees on line and cashier positions to support team efficiency.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Rotated through series of 4 different stations each day based on team needs.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Used grill machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Looked for ways to go above and beyond job requirements.
  • Picked up and moved boxes weighing 25+ pounds.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Firstservice Residential - Hostess
Ashburn, VA, 09/2018 - 08/2019
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Cleaned seating area and checked restrooms every 30 minutes.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Raising Cane's - Team Member
Zanesville, OH, 10/2018 - 02/2019
  • Cleaned and sanitized work areas between runs using sanitizer and cleaning equipment.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Trained new employees on line and cashier positions to support team efficiency.
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Rotated through series of 4 different stations each day based on team needs.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Used oven machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Looked for ways to go above and beyond job requirements.
  • Picked up and moved boxes weighing 30+ pounds.
  • Corrected issues in timely manner to maintain productivity goals.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Upheld high standards of productivity and quality in all areas of operations.

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Resume Overview

School Attended

  • Indian River State College

Job Titles Held:

  • Hostess
  • Team Member
  • Hostess
  • Team Member

Degrees

  • High School Diploma

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