Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivating Team Lead with experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for production. Dedicated to safety, efficiency and proactive organization.
Skills
Guest service
Operations monitoring
Loss prevention
Regulatory compliance
Process monitoring
Diagnostic abilities
Shipment preparation
Staff training
Vendor relations
Vendor invoicing
Purchase orders
Problem-solving
Meeting participation
Employee coaching
Problem resolution
Sales tracking
Sales presentations
Experience
Hostess, 08/2016 to 03/2017 Beaver Creek Ski Resort – Avon, CO,
Assisted kitchen staff with food counts by determining number of items required for complete service.
Placed reservations through phone and email into [Software].
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Kept tables neat, cleared away dirty dishes, wiped down surfaces.
Walked through dining room during service to ensure guest satisfaction.
Answered phones politely and promptly, accurately recording and confirming orders.
Customer Service Associate, 07/2018 to 01/2019 Aramark Corp. – Des Moines, IA,
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Student Worker, 08/2018 to 01/2019 Medical College Of Wisconsin – Menomonee Falls, WI,
Produced professional and error-free letters, presentations and spreadsheets.
Stocked materials in organized and useful manner.
Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement.
Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency.
Obtained and organized files and research papers.
Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance.
Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
Maintained strict security protocols to protect confidentiality of all data.
Met incoming guests and clients, offering immediate assistance.
Contributed to office reorganization to maximize productivity and support administrative efficiency.
Answered office phones and took messages in [Number]-person office, efficiently transferring calls and information.
Shift Lead, 05/2019 to 01/2020 Pizza Hut – Talladega, AL,
Completed opening and closing duties to facilitate business operations.
Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created and improved daily work plans for operation, including planning production schedules and optimizing task flows.
Resolved customer complaints and reported issues to senior management.
Allocated tasks to employees daily and monitored activity and task completion.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Increased overall team efficiency and productivity.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
Collaborated with team members to complete demanding projects under tight deadlines.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Education and Training
High School Diploma: , Expected in 05/2018 Drew Central High School - Monticello, AR GPA:
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