Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Motivating Team Lead with experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for production. Dedicated to safety, efficiency and proactive organization.

  • Guest service
  • Operations monitoring
  • Loss prevention
  • Regulatory compliance
  • Process monitoring
  • Diagnostic abilities
  • Shipment preparation
  • Staff training
  • Vendor relations
  • Vendor invoicing
  • Purchase orders
  • Problem-solving
  • Meeting participation
  • Employee coaching
  • Problem resolution
  • Sales tracking
  • Sales presentations
Hostess, 08/2016 to 03/2017
Beaver Creek Ski ResortAvon, CO,
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Placed reservations through phone and email into [Software].
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces.
  • Walked through dining room during service to ensure guest satisfaction.
  • Answered phones politely and promptly, accurately recording and confirming orders.
Customer Service Associate, 07/2018 to 01/2019
Aramark Corp.Des Moines, IA,
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Student Worker, 08/2018 to 01/2019
Medical College Of WisconsinMenomonee Falls, WI,
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Stocked materials in organized and useful manner.
  • Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement.
  • Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency.
  • Obtained and organized files and research papers.
  • Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance.
  • Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
  • Maintained strict security protocols to protect confidentiality of all data.
  • Met incoming guests and clients, offering immediate assistance.
  • Contributed to office reorganization to maximize productivity and support administrative efficiency.
  • Answered office phones and took messages in [Number]-person office, efficiently transferring calls and information.
Shift Lead, 05/2019 to 01/2020
Pizza HutTalladega, AL,
  • Completed opening and closing duties to facilitate business operations.
  • Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily work plans for operation, including planning production schedules and optimizing task flows.
  • Resolved customer complaints and reported issues to senior management.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Increased overall team efficiency and productivity.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Education and Training
High School Diploma: , Expected in 05/2018
Drew Central High School - Monticello, AR

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School Attended

  • Drew Central High School

Job Titles Held:

  • Hostess
  • Customer Service Associate
  • Student Worker
  • Shift Lead


  • High School Diploma

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