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Hostess Resume Example

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HOSTESS
Summary

Flexible Sales Associate inspired by cultivating client satisfaction and delivering exceptional product knowledge and recommendations. Proven history of superior sales achievements and commitment to teamwork. Leads other employees to success by offering them insight on how to better their job. Reliable and strategic sales leader delivering superior customer service over four years.

Skills
  • Brand development and marketing
  • Strategic sales
  • Accurate cash-handling
  • POS system expertise
  • Sales promotions
  • Leadership
  • Tactful conflict resolution
  • Meeting and exceeding sales goals
  • Customer care
  • Mentoring and training
  • Sales initiatives
  • Merchandise displays
  • Customer service
  • Cross-selling and upselling
  • Lead generation
  • Excellent negotiating tactics
  • Advertising and marketing
Experience
11/2019 to Current
HostessCompany Name － City, State
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Inspected restrooms for cleanliness and availability of supplies four times per shift.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
08/2017 to Current
Lead Sales AssociateCompany Name － City, State
  • Helped achieve the monetary goals by up selling and adding on products.
  • Set up visual merchandising.
  • Trained my other coworkers in loyalty, selling credit cards, and customer service.
  • Assisted in running monthly corporate events with beauty brands such as Too Faced Cosmetics, Anastasia Beverly Hills, and Mario Badescu.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Checked store shelves and restocked products from inventory in back room.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Created eye-catching merchandise displays to entice customers into store.
  • Promoted product and service offerings in an effort to increase revenue.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Trained and developed new team members and Sales Associates.
  • Marketed brand and products to drive revenue growth.
  • Researched items at other locations to find products requested by shoppers.
  • Coached other employees in effective customer service and successful selling techniques.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Responded quickly to customer questions and resolved issues using explanations.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
01/2016 to 08/2017
Sales AssociateCompany Name － City, State
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
Education and Training
Some College (No Degree): Communication StudiesFlorida Gulf Coast University － City, State
Activities and Honors
  • Takes part in a personal greeting team every weekend at Ocean Church in Fort Myers Fl.
  • Invited to a Pastoral Leadership Conference in October 2019, at Next Level Church in Fort Myers Fl.
Additional Information

Takes part in a personal greeting team every weekend at Ocean Church in Fort Myers Fl.
Invited to a Pastoral Leadership Conference in October 2019, at Next Level Church in Fort Myers Fl.

Volunteering

Takes part in a personal greeting team every weekend at Ocean Church in Fort Myers Fl.
Invited to a Pastoral Leadership Conference in October 2019, at Next Level Church in Fort Myers Fl.

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Resume Overview

School Attended

  • Florida Gulf Coast University

Job Titles Held:

  • Hostess
  • Lead Sales Associate
  • Sales Associate

Degrees

  • Some College (No Degree) : Communication Studies

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