LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious student pursuing a career in medicine eager to contribute developed knowledge in a nursing assistant role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Money Management
  • Customer Service
  • Sales and Promotions
  • Medical terminology knowledge
  • HIPAA
  • Quick problem solver
  • Patient Care and Safety
  • Conflict mediation
  • Microsoft Office expertise
  • Time management
  • First Aid/CPR
  • Multitasking
  • Organization
Experience
01/2020 to 03/2020 Hostess Trinity Health Corporation | Blue Bell, PA,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
01/2017 to 07/2019 Cashier Supervisor Gpm Investments | Corryton, TN,
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received orders via phone, mail, fax and internet daily.
  • Patrolled Gate Guard facility every shift to look for suspicious activities.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Trained and certified in the propane facility.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed returned items in accordance with store policy.
07/2014 to 04/2015 Bakery Associate Spartannash | Lumberton, NC,
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
Education and Training
Expected in 05/2016 High School Diploma | New London High School, New London, IA, GPA:
  • Completed coursework in medical terminology, workplace readiness and college writing.
  • National Honors Society Member
  • Ranked in Top 1% of class
  • 4.3 GPA
  • Governor Scholar Award Recipient
  • High Honors all 8 semesters
Expected in 05/2018 Associate of Arts | Southeastern Community College, West Burlington, IA GPA:
  • Dean's List Honoree all 4 semesters
  • Phi Theta Kappa Honor Society Member
  • 3.91 GPA
  • Varsity Volleyball
Expected in 05/2022 Bachelor of Arts | Pre-Medicine University Of Iowa, Iowa City, IA GPA:
  • University Honors Member
  • Dean's List Honoree Fall 2019- Fall 2020
  • Clyde W. James Scholarship Recipient
  • Transfer Scholarship Recipient
  • 4.11 GPA
Activities and Honors
  • Valedictorian
  • Silver Service Award Recipient for 400+ hours of tutoring and mentoring elementary students.
  • National Honor Society Member
  • Student Council Secretary
  • High School Varsity Volleyball
  • High School Varsity Track
  • College Varsity Volleyball
  • Governor's Scholar Award Recipient
  • Phi Theta Kappa Honor Society Member

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Resume Overview

School Attended

  • New London High School
  • Southeastern Community College
  • University Of Iowa

Job Titles Held:

  • Hostess
  • Cashier Supervisor
  • Bakery Associate

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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