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Hostess Resume Example

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BA
HOSTESS
Summary

Ambitious student pursuing a career in medicine eager to contribute developed knowledge in a nursing assistant role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Money Management
  • Customer Service
  • Sales and Promotions
  • Medical terminology knowledge
  • HIPAA
  • Quick problem solver
  • Patient Care and Safety
  • Conflict mediation
  • Microsoft Office expertise
  • Time management
  • First Aid/CPR
  • Multitasking
  • Organization
Experience
Hostess / Chili's Grill & Bar - Coralville, IA01/2020 - 03/2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
Cashier Supervisor / Menard Inc. - West Burlington, IA01/2017 - 07/2019
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received orders via phone, mail, fax and internet daily.
  • Patrolled Gate Guard facility every shift to look for suspicious activities.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Trained and certified in the propane facility.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed returned items in accordance with store policy.
Bakery Associate / Hy-Vee Inc. - Mt. Pleasant, IA07/2014 - 04/2015
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
Education and Training
New London High School - New London, IA05/2016High School Diploma
  • Completed coursework in medical terminology, workplace readiness and college writing.
  • National Honors Society Member
  • Ranked in Top 1% of class
  • 4.3 GPA
  • Governor Scholar Award Recipient
  • High Honors all 8 semesters
Southeastern Community College - West Burlington, IA05/2018Associate of Arts
  • Dean's List Honoree all 4 semesters
  • Phi Theta Kappa Honor Society Member
  • 3.91 GPA
  • Varsity Volleyball
University Of Iowa - Iowa City, IAExpected in 05/2022Bachelor of Arts: Pre-Medicine
  • University Honors Member
  • Dean's List Honoree Fall 2019- Fall 2020
  • Clyde W. James Scholarship Recipient
  • Transfer Scholarship Recipient
  • 4.11 GPA
Activities and Honors
  • Valedictorian
  • Silver Service Award Recipient for 400+ hours of tutoring and mentoring elementary students.
  • National Honor Society Member
  • Student Council Secretary
  • High School Varsity Volleyball
  • High School Varsity Track
  • College Varsity Volleyball
  • Governor's Scholar Award Recipient
  • Phi Theta Kappa Honor Society Member
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Resume Overview

Companies Worked For:

  • Chili's Grill & Bar
  • Menard Inc.
  • Hy-Vee Inc.

School Attended

  • New London High School
  • Southeastern Community College
  • University Of Iowa

Job Titles Held:

  • Hostess
  • Cashier Supervisor
  • Bakery Associate

Degrees

  • New London High School - New London, IA 05/2016 High School Diploma
    Southeastern Community College - West Burlington, IA 05/2018 Associate of Arts
    University Of Iowa - Iowa City, IA Expected in 05/2022 Bachelor of Arts : Pre-Medicine

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