Highly enthusiastic customer service professional with 5 years client interface experience. Results-driven customer service representative. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. with proven ability to establish rapport with clients.
MS Word, Outlook, Excel, Access and PowerPoint. My typing skills range between 45-50 wpm.
Proficient with Microsoft Office Suite
Conflict resolution proficiency
Dedicated to process improvement
High customer service standards
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Hostess October 2015 to CurrentMortons - North Miami Beach, FLGreet guests, make reservations, answer phone calls, seat guests at their table, evenly distribute table seating to all servers. Make special occasion menu's, confirm reservations. Assist with cleaning of restrooms, tables, and hostess area.
Stocker June 2015 to August 2015J & J Books - North Miami Beach, FLSupervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Oversaw special orders and after-hours, urgent shipping jobs. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.
Customer Service Rep March 2015 to May 2015Willams Zophin Agency - Ft. Lauderdale, FLCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Service Representative October 2014 to January 2015Inktel - Miami Lakes, FL
Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. As a customer service representative at WalMart.com my role was to assist the customers with any concerns or questions they had, assist with final orders and purchases, processed refunds, tracked online orders, and always provide excellent customer service.
Office Assistant December 2012 to October 2014Williams Landscaping - Miami Gardens, FLManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Facilitated working relationships with co-tenants and building management. Made copies, sent faxes and handled all incoming and outgoing correspondence. While working at Williams Landscaping I was in charge of all administrative work from answering phone calls, to setting appointments, collecting payments, travel arrangements, meetings, runningerrands, inventory of supplies.
I did research on different plants and trees to find the best nursery and price to get the job done as quickly and efficiently as possible.
Administrative Assistant February 2011 to August 2012Tax Choice/AP Rentals - Miramar, FLPlanned travel arrangements for 2 executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and screened a high volume of internal and external communications, including email and mail.
Cashier/ Customer Service Representative May 2010 to February 2011WalMart Super center - Miami, FL
I was a cashier at Wal-Mart.
The job was pretty simple, in my time spent there I was required to greet every customer with a smile and provide a quick and pleasant checkout.
If there was anything the customer couldn't find or something was misplaced I'd make a note of it and report it to a manager.
When there are no customers I was responsible for cleaning my register and making sure everything is in its correct place.
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Cashier October 2009 to January 2010JCPenny - Miami, FL
I was a cashier and if the customer needed assistance finding something I helped them.
I was responsible for ringing up the customers, greeting them with a smile, and providing a pleasant and quick checkout.
I was also responsible for keeping my department clean and neat.
I had to organize the clothes, fold them and place them in the correct area.
Provided professional and courteous service at all times. Worked with customer service to resolve issues. Organized register supplies. Issued receipts for purchases and gifts. Cleaned and straightened work area.
Unit Supply Specialist August 2008 to November 2010United States Army - Ft. Lauderdale, FL
My job was to make sure my unit had all the necessary supplies and if not I was required to fill out the proper forms to order them.
I also kept an inventory of all supplies.
Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Conducted monthly, quarterly and yearly inventories of warehouse stock. Transported goods from racks, shelves and vehicles.
High School Diploma : Dance, 2008New World School of the Arts - Miami, Fl, United StatesGPA: I received Principal Honor Roll two years in a row, I also had perfect attendance, and I received a certificate of participation in the Young Arts competition. I also received a bright futures scholarship, and graduated GPA: 4.1I received Principal Honor Roll two years in a row, I also had perfect attendance, and I received a certificate of participation in the Young Arts competition. I also received a bright futures scholarship, and graduated GPA: 4.1
Associate of Applied Science : Science, 2010Miami Dade College - Miami, FL, Miami dadeGPA: GPA: 3.8GPA: 3.8 Associate in Science.
Cash handling Shipping and receiving Professional and friendly Careful and active listener Strong public speaker Multi-tasking
Interests and activities
I like to say that I am a well-rounded person. I love to dance; I also like to go to different performances to experience the beauty of the arts. I take ballet classes at Miami Conservatory as often as possible. I also like to work with children and I have experience working with disabled children and adults.
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Companies Worked For:
J & J Books
Willams Zophin Agency
Tax Choice/AP Rentals
WalMart Super center
United States Army
New World School of the Arts
Miami Dade College
Job Titles Held:
Customer Service Rep
Customer Service Representative
Cashier/ Customer Service Representative
Unit Supply Specialist
High School Diploma : Dance , 2008 Associate of Applied Science : Science , 2010
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