Hostess resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Self-motivated individual with a talent for coordinating guest services. Extensive history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environments. Positive and upbeat server that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in any environment.
Skills
Food Preparation and Safety
Conflict and Dispute Resolution
Learning Strategies
Beverage Preparation
Ordering Procedures
Interactive Communication Skills
Guest Seating Arrangements
High-Volume Dining
Service Prioritization
Kitchen Staff Coordination
Dining Customer Service
Menu Memorization
Customer Contact
Scheduling
Floor Plans
Experience
Server, 05/2021 to 10/2021 On The Border – West Des Moines, IA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Reset tables between guests, refilled condiments and wiped down surfaces.
Hostess, 08/2020 to 12/2020 Omni Hotels – Washington, DC,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered telephone to provide dining information and take party reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered questions about food and order statuses for waiting customers.
Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Administrative Assistant, 11/2019 to 07/2020 Americold Logistics – Pendergrass, GA,
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Entered invoice data into company database and updated details, including customer contacts and preferred appointment times to keep information current.
Server, 06/2018 to 03/2020 On The Border – Woodland Hills, AR,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths and tableware to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Server, 02/2018 to 06/2018 On The Border – Wyomissing, PA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education and Training
: Art, Expected in Jacksonville State University - Jacksonville, AL GPA:
High School Diploma: , Expected in 05/2016 Mceachern High School - Powder Springs, GA GPA:
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