Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Skills
Dining area maintenance
To-Go Order Preparation
Menu Memorization
Food running
Hospitality service expertise
Team Leadership
Training and Development
Opening and Closing Procedures
Strategic Planning
Customer assistance
POS Systems
ID Verification
Refund Handling
Payment processing
Cleaning and sanitizing
Time management skills
Work History
03/2021 to Current
HostessThe Clevelander Hotel – North Bay Village, FL,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took information about guests' party size, led to seating, and offered menus
Took to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Informed servers of newly seated parties for speedy service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
01/2021 to 08/2021
Shift ManagerMosaic Investments – Vero Beach, FL,
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
02/2021 to 03/2021
Server/Food RunnerGiant Eagle, Inc. – Sarver, PA,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
09/2020 to 02/2021
Shift LeaderMcDonald's – City, STATE,
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Coached team members in techniques necessary to complete job tasks.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Enforced company policies and regulations with employees.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Education
Expected in
High School Diploma: Van Nuys High School - Van Nuys, GPA:
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