Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Seating assignment preparation
Food inspection
Dining crew workflow optimization
Menu memorization
Bussing expertise
Check payment processing
High-volume dining
Safe food handling
Conflict and dispute resolution
Service prioritization
Strong team member
Excellent customer service
Recordkeeping and bookkeeping
Flexible and adaptable
Computer application knowledge
Prior store management responsibilities
Nutritional knowledge
Following regulations
Organizational skills
Effective multi-tasker
Organizing and prioritizing
Machinery maintenance
Strong communication skills
Multitasking and prioritization
Outstanding cleanliness
Processing equipment proficiency
Safe serving knowledge
Wine, liquor and food service
Accurate cash handling
Team contribution
Prompt table clearance
Produce knowledge
Service-oriented mindset
Problem solving
Outgoing personality
Cash register operation
Effective sales techniques
Guest and client satisfaction
Professional demeanor
Experience
Hostess, 08/2019 - Current Trinity Health Corporation – Livonia, MI,
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and accurately estimate wait times.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered customers' questions about hours, seating, current wait time and other information.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Notified servers after seating parties in section for prompt service.
Answered questions about food and order statuses for waiting customers.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Waitress, 05/2018 - 06/2019 Life Care Centers Of America – Columbia, SC,
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and moniJessicang potential avenues of contamination.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
Checked order accuracy and food quality before delivering to customers.
Cashier, 11/2017 - 03/2018 Coborn's – Watford City, ND,
Troubleshot and resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Kept all utensils, dishes and glasses clean and ready for customer use.
Re-stocked, organized and arranged service and food stations.
Removed trash and dropped food items regularly to keep work spaces neat and clean.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Education and Training
High School Diploma: , Expected in 05/2018 - Bowie High School - Bowie, MD GPA:
: , Expected in 08/2019 - Anne Arundel Community College - Arnold, MD GPA:
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