Hostess resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Positive and upbeat worker providing a welcoming environment while balancing diverse business requirements. Knowledgeable about communication, team building, and independent tasks to keep the work environment moving smoothly. Successful in maintaining productivity and calm in fast-paced environments.
Skills
Ability to work under high pressure
Communication skills
Time management
Conflict resolution
Adaptability
Leadership
Exceptional organizational skills
Punctual
Education and Training
San Francisco State UniversitySan Francisco, CAExpected in 05/2024 ā āBachelor of Science:Biology - GPA:
City College of San FranciscoSan Francisco, CAExpected in 05/2022 ā āGED: - GPA:
Monterey Peninsula CollegeMonterey, CAExpected in 12/2021 ā āGED: - GPA:
Hartnell CollegeSalinas, CAExpected in 12/2021 ā āGED: - GPA:
Carmel High SchoolCarmel, CA, Expected in 06/2019 ā āHigh School Diploma: - GPA:
Experience
Shepherd Of The Valley - Hostess Poland, OH, 07/2020 - 12/2020
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed attentive to server availability and table turnover to seat guests quickly.
Communicated with servers about new tables, changes in food availability and customer comments.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Tracked seated guests and available seating.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
The Del Monte Lodge - Front Desk Clerk Cleveland, OH, 08/2017 - 10/2019
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Investigated and independently resolved all customer complaints to boost satisfaction.
Monitored reservations to track incoming parties and special events.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
The Sunshine House Early Learning Academy - Daycare Teacher Moncks Corner, SC, 03/2017 - 08/2018
Tended to children ranging from 1-10 years in age
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Supervised circle time, free play, outside play and learning and developmental activities.
Taught children foundational skills such as colors, shapes and letters.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Sparked creativity and imagination by helping children discover new things each day.
Read aloud and played alphabet games to encourage early literacy.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Introduced learning activities and imaginative play materials for children to explore and manipulate.
Read stories to children and taught painting, drawing and crafts.
Maintained daily records of individual activities, behaviors, meals and naps.
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