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HOSTESS Resume Example

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HOSTESS
Professional Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

Skills
  • Dining area maintenance
  • High-Volume Dining
  • Bill Computation
  • Interactive Communication Skills
  • Hospitality service expertise
  • To-Go Order Preparation
  • Dining Room Management
  • Food Preparation and Safety
  • Food running
Work History
HOSTESS, 03/2016 to 11/2019
CHIC-FIL-A – TYLER, TEXAS
  • Managed in-person and telephone guest catering orders.
  • Cultivated positive guest relations by always welcoming our guests and acknowledging regulars by name. In all cases asking for them to come back.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Answered customer questions about hours, seating and any request of information they neede
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Used cash registers and credit card machines to cash out customers,
  • Monitored seating area and checked restrooms every HOUR to keep spotless. If busy every 30 minutes
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions.
Cook-Cashier, 05/2009 to 02/2012
Texas Spine And Joint Hospital – Tyler, Texas
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assistant Deli Manager, 02/2001 to 08/2004
Brookshire's Grocery – Tyler, TX
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences at all stages by overseeing every area of Deli operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Attended to 15 customers per hour by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with manager
  • Increased sales [Number]% through suggestive selling of promotional items.
Education
GED: 08/1980
Robert E. Lee High School - Tyler, TX
Certificate Medical Billing And Coding, Expected in 12/2020
Vista College - Longview, TX
I love working with the public. A smile and a good attitude is always the best!

I have worked in Customer Service all my life. I totally understand the phrase "yall come back" and mean it. Not only are they our guests they are the ones who provide our paycheck. Our customers deserve our best! And for me I enjoy seeing people smile!

Additional Information

I was incarcerated for 1 year for DWI. I have not drank since my release. I still am in contact with my first Manager from 1976. I am dependable and am a team player. Thank you for your time! And have a great day!

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Resume Overview

Companies Worked For:

  • CHIC-FIL-A
  • Texas Spine And Joint Hospital
  • Brookshire's Grocery

School Attended

  • Robert E. Lee High School
  • Vista College

Job Titles Held:

  • HOSTESS
  • Cook-Cashier
  • Assistant Deli Manager

Degrees

  • GED : 08/1980
    Certificate Medical Billing And Coding , Expected in 12/2020

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