Hostess Resume Example

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

utes.

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Answered customers' questions about hours, seating, current wait time and other information.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Monitored dining area to assess server capacity and estimate wait times.
• Set up and decorated menu marketing boards with current meal and drink specials.
• Tracked seated guests and available seating.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Notified server after seating parties in section to facilitate prompt service.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
• Communicated with kitchen staff about cook times to foster customer satisfaction.
• Assisted servers by taking guests drink orders.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Answered telephone to provide dining information and take party reservations.
• Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
• Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
• Checked dining and serving areas to verify proper cleanliness and readiness for guests.
• Assisted kitchen staff with food counts by determining number of items required for complete service.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
• Answered questions about food and order statuses for waiting customers.
• Offered preferred tables and other special accommodations to VIP customers.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
• Enhanced guests' experiences by fulfilling special requests during visits.