LiveCareer-Resume

hostess resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Had past experience with customer service, can get the job done fast.

Skills
  • Highly Organized
  • Warm and Welcoming
  • Creative Problem Solving
  • Wait List Management
  • Service-Oriented
  • Large Party Preparation
  • Verbal and Written Communication
  • Reservation Management
  • Front- and Back-of-House Coordination
  • Team Player
  • Front of House Management
  • Flexible and Adaptable
  • Cleaning and Sanitizing
  • Guest Greeting and Seating
  • Customer-Oriented
  • Multitasking and Prioritization
  • Table Assignment Management
  • Reliable and Trustworthy
  • Personable and Friendly
  • Opening and Closing Procedures
  • Time Management and Prioritization
  • Active Listening and Communication
  • Multi-Line Telephone Systems
  • Valid Food Handlers Certification
  • Event Coordination
  • Workflow Coordination
  • Company Policy Compliance
  • Cash and Transaction Handling
  • DoorDash and UberEats
  • Food Safety Standards
  • Have Customer Service
Work History
Hostess, 09/2021 to Current
Landry'sAmarillo, TX,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
Sandwich Artist , 02/2020 to 07/2021
Coborn'sWilliston, ND,
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Host/Cashier, 07/2019 to 03/2020
Alaska Denali TravelDenali National Park & Preserve, AK,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts: Elementary Education, Expected in 06/2025 to Western Washington University - Bellingham, WA
GPA:
High School Diploma: , Expected in 06/2019 to Kamiak High School - Mukilteo, WA
GPA:

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Resume Overview

School Attended

  • Western Washington University
  • Kamiak High School

Job Titles Held:

  • Hostess
  • Sandwich Artist
  • Host/Cashier

Degrees

  • Associate of Arts
  • High School Diploma

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