Hostess Resume Example
Love this resume?Build Your Own Now
HOSTESS
Professional Summary
High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess or customer service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Skills
|
|
Work History
Hostess09/2019 to 12/2019
Vail Resorts – Arvada , CO
Vail Resorts – Arvada , CO
- Conducted 10 minute dining room and server checks to assess readiness for expected customer loads.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Planned and executed small to large-guest parties by organizing menus, spaces and special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Managed wait staff of 6, serving 60 tables daily for 5-star fine dining establishment.
- Documented reservations and communicated changes to guests using Starved Rock lodge systems.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait times of 10 minutes to a half hour waiting depending on day of the week
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored guests for intoxication and immediately reported concerns to management.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Large Press Machine Operator11/2018 to 09/2019
Steven Madden, Ltd. – Niagara Falls , NY
Steven Madden, Ltd. – Niagara Falls , NY
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed standard operating procedures and document workflows for current and future process steps.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Conducted training and change management processes to improve operations.
- Improved quality processes for increased efficiency and effectiveness.
Cashier09/2015 to 10/2018
Becks Oil – City , STATE
Becks Oil – City , STATE
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Assisted customers with special services, account updates and promotional options.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Education
Associate of Science: Emergency Medical TechnologyIllinois Central College-
City,
State
Associate of Science: Medical AssistingEverest College-
City
GEDWaubonsee Community College-
City,
State
Certifications
- SafeServ certification: Food Handling
- OSHA certification: Food Handling
- CPR certified
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
Resume Overview
School Attended
- Illinois Central College
- Everest College
- Waubonsee Community College
Job Titles Held:
- Hostess
- Large Press Machine Operator
- Cashier
Degrees
- Associate of Science : Emergency Medical Technology
Associate of Science : Medical Assisting
GED
Similar Resumes
