Hostess resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess or customer service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.

  • Buffet Setup and Takedown
  • Food Safety
  • Guest Services
  • Scheduling
  • Meal Serving
  • Dining room management
  • To-go order preparation
  • High-volume dining
  • Dining area cleanliness
  • Communication skills
  • Reservation coordination
  • Food preparation and safety
  • Table setting
  • Guest seating arrangements
  • Table setting knowledge
  • Ordering procedures
  • Customer Contact
  • Cleaning
  • Customer Checkout
Work History
Hostess, 09/2019 - 12/2019
Vail Resorts Arvada, CO,
  • Conducted 10 minute dining room and server checks to assess readiness for expected customer loads.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Planned and executed small to large-guest parties by organizing menus, spaces and special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Managed wait staff of 6, serving 60 tables daily for 5-star fine dining establishment.
  • Documented reservations and communicated changes to guests using Starved Rock lodge systems.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times of 10 minutes to a half hour waiting depending on day of the week
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Large Press Machine Operator, 11/2018 - 09/2019
Steven Madden, Ltd. Niagara Falls, NY,
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Conducted training and change management processes to improve operations.
  • Improved quality processes for increased efficiency and effectiveness.
Cashier, 09/2015 - 10/2018
Becks Oil City, STATE,
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Associate of Science: Emergency Medical Technology, Expected in
Illinois Central College - East Peoria, IL
Associate of Science: Medical Assisting, Expected in
Everest College - North Aurora, IL,
GED: , Expected in
Waubonsee Community College - Sugar Grove, IL
  • SafeServ certification: Food Handling
  • OSHA certification: Food Handling
  • CPR certified

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Resume Overview

School Attended

  • Illinois Central College
  • Everest College
  • Waubonsee Community College

Job Titles Held:

  • Hostess
  • Large Press Machine Operator
  • Cashier


  • Associate of Science
  • Associate of Science
  • GED

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