Hostess resume example with 4+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess or customer service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Skills
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Work History
Hostess, 09/2019 - 12/2019
Vail Resorts – Arvada, CO,
Vail Resorts – Arvada, CO,
- Conducted 10 minute dining room and server checks to assess readiness for expected customer loads.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Planned and executed small to large-guest parties by organizing menus, spaces and special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Managed wait staff of 6, serving 60 tables daily for 5-star fine dining establishment.
- Documented reservations and communicated changes to guests using Starved Rock lodge systems.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait times of 10 minutes to a half hour waiting depending on day of the week
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored guests for intoxication and immediately reported concerns to management.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Large Press Machine Operator, 11/2018 - 09/2019
Steven Madden, Ltd. – Niagara Falls, NY,
Steven Madden, Ltd. – Niagara Falls, NY,
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed standard operating procedures and document workflows for current and future process steps.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Conducted training and change management processes to improve operations.
- Improved quality processes for increased efficiency and effectiveness.
Cashier, 09/2015 - 10/2018
Becks Oil – City, STATE,
Becks Oil – City, STATE,
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Assisted customers with special services, account updates and promotional options.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Education
Associate of Science: Emergency Medical Technology, Expected in
Illinois Central College - East Peoria, IL
Illinois Central College - East Peoria, IL
Associate of Science: Medical Assisting, Expected in
Everest College - North Aurora, IL,
Everest College - North Aurora, IL,
GED: , Expected in
Waubonsee Community College - Sugar Grove, IL
Waubonsee Community College - Sugar Grove, IL
Certifications
- SafeServ certification: Food Handling
- OSHA certification: Food Handling
- CPR certified
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Resume Overview
School Attended
- Illinois Central College
- Everest College
- Waubonsee Community College
Job Titles Held:
- Hostess
- Large Press Machine Operator
- Cashier
Degrees
- Associate of Science
- Associate of Science
- GED
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