Hostess Resume Example Starved Rock Lodge & Conference Center

HOSTESS

Professional Summary

High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess or customer service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.

Skills

Buffet Setup and Takedown
Food Safety
Guest Services
Scheduling
Meal Serving
Dining room management
To-go order preparation
High-volume dining
Dining area cleanliness
Communication skills

Reservation coordination
Food preparation and safety
Table setting
Guest seating arrangements
Table setting knowledge
Ordering procedures
Customer Contact
Cleaning
Customer Checkout

Work History

Hostess09/2019 to 12/2019
Starved Rock Lodge & Conference Center – Oglesby, IL

Conducted 10 minute dining room and server checks to assess readiness for expected customer loads.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Planned and executed small to large-guest parties by organizing menus, spaces and special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Managed wait staff of 6, serving 60 tables daily for 5-star fine dining establishment.
Documented reservations and communicated changes to guests using Starved Rock lodge systems.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Monitored dining room and guest flow to maximize table usage and minimize wait times of 10 minutes to a half hour waiting depending on day of the week
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored guests for intoxication and immediately reported concerns to management.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Large Press Machine Operator11/2018 to 09/2019
Riverfront Machine Inc – Spring Valley, IL

Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Developed standard operating procedures and document workflows for current and future process steps.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Conducted training and change management processes to improve operations.
Improved quality processes for increased efficiency and effectiveness.

Cashier09/2015 to 10/2018
Becks Oil – Oglesby, IL

Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Assisted customers with special services, account updates and promotional options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Used cash registers and POS systems to request and record customer orders and compute bills.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Education

Associate of Science: Emergency Medical TechnologyIllinois Central College- East Peoria, IL

Associate of Science: Medical AssistingEverest College- North Aurora, IL

GEDWaubonsee Community College- Sugar Grove, IL

Certifications

SafeServ certification: Food Handling
OSHA certification: Food Handling
CPR certified

Resume Overview

Companies Worked For:

Starved Rock Lodge & Conference Center
Riverfront Machine Inc
Becks Oil

School Attended

Illinois Central College
Everest College
Waubonsee Community College

Job Titles Held:

Hostess
Large Press Machine Operator
Cashier

Degrees

Associate of Science : Emergency Medical Technology
Associate of Science : Medical Assisting
GED

Hostess Resume Example

Resume Score: 80%

Resume Overview

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