Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Skills
Dining room management
Bill computation
Communication skills
To-go order preparation
High-volume dining
Dining area cleanliness
Table setting
Group reservations management
Guest seating arrangements
Food running
Hospitality service expertise
Interactive communication skills
Reservation coordination
Ordering procedures
Food preparation and safety
Portion control
POS systems
Food preparation
Safe food handling
First aid and CPR
Public safety
Swim instruction
Safety training
Group and individual instruction
Pool operations
Private swim lessons
Education
Worthington Senior High SchoolWorthington, MNExpected in 05/2020 – –High School Diploma: - GPA:
Work History
Healthcare Services Group - Hostess Graham, NC, 05/2019 - Current
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Planned and executed small to large parties by organizing menus, spaces and special requests.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software] .
Documented reservations and communicated changes to guests.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored seating area and checked restrooms often to keep spotless.
Answered customer questions about hours, seating and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Took information about guests' party size, led to seating, offered menus and accommodated the customers desires.
Informed servers of newly seated parties for speedy service.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Supported servers by responding to guest needs and retrieving items.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Removed debris and trash from dining area to keep rooms clean and fresh for guests.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Set up advertising signs and displays on shelves, counters and tables.
Assisted wait staff with timely food delivery and guest requests.
Monitored dining room inventory and replenished as necessary.
Sugarbush Resort - Lifeguard Burnham, IL, 03/2018 - Current
Attentively watch over swimmers being quick to identify those in distress.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Monitored safety of all guests in and around swimming pool.
Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Share tips with patrons on swimming techniques and strength training.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Completed basic maintenance and repairs to keep pools functioning properly.
Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Entered water immediately to pull struggling swimmers to safety.
Scrutinized all area for signs of distress among patrons and instantly moved into action during emergencies to prevent possible injuries or fatalities.
Checked water readings every 6 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Taught students pool and water safety guidelines.
Gave private lessons to special needs students, including those with Down Syndrome and Cerebral Palsy conditions, teaching such techniques as floating and treading water.
Reminded students to practice swimming strokes to develop their skills and improve technique.
Tracked students' progress and gave constructive feedback for skills requiring improvement.
Explained and demonstrated all swimming strokes, exhibiting proper technique and positioning in water.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Optimized learning plans, quantifying student progress through test administration.
Earned positive feedback from parents regarding classroom instruction and student learning success.
Initiated new learning methods, promoting total student comprehension while curbing learning time.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Taco Bell - Restaurant Team Member Cape Girardeau, MO, 05/2018 - 03/2019
Managed cash and credit card transactions with efficiency at drive-thru.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Suggested add-on items like desserts and side dishes, which increased revenues through upselling.
Restocked food items, including condiments and toppings, when inventory ran low.
Promoted customer loyalty by efficiently handling food and service complaints.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Distributed food to customers quickly to provide excellent customer satisfaction.
Supported other team members in completing tasks.
Checked completed orders for accuracy and bagged meals for easy carrying.
Observed customer purchases in line and differentiated between standard portions.
Performed shift change tasks each day to keep store efficient and neat.
Processed payments and counted change to complete transactions.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Filled and mixed soft drinks.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
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