Amazing customer service, upbeat and ready to tackle any task , motivated , can handle any situation even when under pressure and time management, respectful easy going reliable
Great communication skills
On time
Reliable
Great at selling products and new promotions to customers
Skills
Seating assignment preparation
Buffet setup and takedown
Table Bussing
Special dietary requirements
Effective customer upselling
Menu memorization
Dining crew workflow optimization
Wine pairings
Food inspection
High-volume dining
Check payment processing
Service prioritization
Table setting arrangements
Dining customer service
Price memorization
Safe food handling
Basic math
Critical thinking
Active listening
Experience
Hostess, 02/2015 - 01/2016 Healthcare Services Group – Highland, CA,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Greeted guests and gathered information to seat groups or place on waitlist.
Monitored dining area to assess server capacity and estimate wait times.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Accommodated guests with children and special needs to promote comfortable dining experience.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered questions about food and order statuses for waiting customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered telephone to provide dining information and take party reservations.
Answered customers' questions about hours, seating, current wait time and other information.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Offered preferred tables and other special accommodations to VIP customers.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Set up and decorated menu marketing boards with current meal and drink specials.
Notified server after seating parties in section to facilitate prompt service.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Hotel Receptionist, 02/2014 - 10/2014 Aimbridge Hospitality – Santa Monica, CA,
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Monitored reservations to track incoming parties and special events.
Secured guest valuables in main safe or individual boxes.
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Arranged special accommodations for guests to maintain optimal satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Created and optimized employee schedules to secure proper coverage for all shifts.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Cashier , 01/2013 - 01/2014 Raley's And Belair – Lodi, CA,
+
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed [Number] transactions per day with exceptional accuracy.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
GED: , Expected in 09/2013 - Mohave Community College - Kingman, AZ GPA:
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