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An outgoing student pursuing flexible part-time employment with weekend and evening shift options. Flexible hard worker ready to learn and contribute to team success. Hospitable Restaurant Hostess delivers attentive service for optimal dining experiences. Seats guests promptly, discussing special features and menu items. Possesses excellent customer service and product knowledge. Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
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- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Reviewed applications and resumes and recommended top candidates for interviews.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Assisted with performance reviews to identify areas of improvement.
Homeschooled - Home, SC,
North Greenville University - Tigerville, SC
Southern Wesleyan University - Central, SC
The University of Findlay - Findlay, OH
- Consistently maintained high customer satisfaction ratings.
- Promoted from guest associate to shift leader, in less than 6-months
- https://instagram.com/ClaireJessica?utm_medium=copy_link
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resume Strength
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- Measurable Results
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Resume Overview
School Attended
- Homeschooled
- North Greenville University
- Southern Wesleyan University
- The University of Findlay
Job Titles Held:
- Hostess
- Shift Leader
- Shift Leader
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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