Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Skills
Dining crew workflow optimization
Food inspection
Special dietary requirements
High-volume dining
Seating assignment preparation
Check payment processing
Safe food handling
Dining customer service
Education and Training
University of Northern ColoradoGreeley, COExpected in – –:Art Education - GPA:
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Monitored dining area to assess server capacity and accurately estimate wait times.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Dave & Buster's, Inc. - Host, Food Runner, to Go Specialist Albuquerque, NM, 08/2018 - 04/2019
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to manager immediately.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Notified servers after seating parties in section for prompt service.
Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
Received payments, returned accurate change and closed checks in POS system.
Filled faxed, mobile and online orders accurately, efficiently and on-time.
Partnered with team members to efficiently serve food and beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Wks Restaurant Group - Server Peoria, AZ, 04/2019 - 02/2020
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists by emptying trash and polishing silverware.
Partnered with team members to efficiently serve food and beverages.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Promoted desserts, appetizers and specialty drinks.
Managed closing duties, including restocking items and reconciling cash drawer.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Outback Steakhouse - Service Assistant City, STATE, 02/2020 - Current
Verified adequate levels of supplies such as linens and trays and restocked low items.
Monitored customer movements and quickly cleared empty tables for future customers.
Assisted the wait staff by delivering food and beverages to guest tables.
Checked tables and removed all dishes, glassware and utensils when guests finished meals.
Supported serving staff in delivering accurate and well-presented food orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Greeted guests with friendliness and professionalism.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
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