Upbeat host excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Skills
Bill computation
To-go order preparation
Dining area maintenance
High-volume dining
Bar terminology
Cleaning
Group Reservations Management
Dining Room Management
Menu board art
Guest seating arrangements
Reservation coordination
Menu presentation
Item promotion
Dining room management
Food running
Teambuilding
Work History
03/2018 to 08/2021
HostPark House Dallas – Dallas, TX,
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Recorded available tables after seating each party using specialized seating software.
Documented reservations and communicated changes to guests.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted managers with quickly resolving service- and food-related issues.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Informed servers of newly seated parties for speedy service.
Supervised server balance and monitored table turnover to accurately seat customers.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
03/2018 to 08/2021
To-Go ServerMeritage Hospitality Group Inc – Maumee, OH,
Worked with POS system to place orders, manage bills and handle complimentary items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Kept register accurate through correct billing, payment processing and cash management practices.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Answered customers' questions, recommended items and recorded order information.
Processed orders and sent to kitchen employees by sending highlighted orders to kitchen to-go staff.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
03/2018 to 08/2021
Food RunnerFountainhead Development – Ester, AK,
Maintained speed of service for food orders while minimizing errors and complaints.
Cleared tables immediately after guests left in preparation for next party.
Refilled condiments on each table between guests or during slow periods.
Delivered correct food items to tables according to order documentation.
Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Assisted servers with table settings and beverage refills to support high-volume shifts.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
03/2018 to 08/2021
Silverware RollerTexas Roadhouse Holdings Llc – Mount Prospect, IL,
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Expected in 06/2021 to to
High School Diploma: Cranford High School - Cranford, NJ GPA:
Member of Japanese Honor's Society
Member of Japanese Club
Received Ronald and Helena Macklin World Language Scholarship
Awarded Proficiency in New Jersey Association of Teachers of Japanese
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.