LiveCareer-Resume

Host resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Committed and hardworking cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Skills
  • Friendly hostess
  • Stocking and replenishing
  • Customer assistance
  • Credit card processing
  • Cash drawer management
  • Dining room management
  • Area cleanliness
  • Communication skills
  • Relationship building
  • Product promotions
  • Loss prevention
  • Cash handling
Education
Michigan State University East Lansing, MI Expected in 05/2023 Bachelor of Science : Veterinary Medicine (Pre-Veterinarian) - GPA :
Mattawan High School Mattawan, MI Expected in 05/2019 High School Diploma : - GPA :
Work History
St. Joe Company - Host
Shalimar, FL, 05/2019 - Current
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Planned and executed many guest parties by organizing menus, spaces and special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POSI.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Informed servers of newly seated parties for speedy service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating and takeout information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored seating area and checked restrooms every 30 minutes to keep spotless.
Things Remembered, Inc. - Sales Associate
Buffalo, NY, 02/2019 - 04/2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Worked closely with Manager on Duty to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers with special services, account updates and promotional options.
  • Worked with Manager on Duty s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Mhc Equity Lifestyle Properties - Store Clerk
Willis, TX, 08/2017 - 09/2019
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Volunteered to assist Manager with labeling projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed inventory control, such as counting and stocking merchandise.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Acknowledged dangerous safety issues and contacted manager regarding concerns and for quick resolution.

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Resume Overview

School Attended

  • Michigan State University
  • Mattawan High School

Job Titles Held:

  • Host
  • Sales Associate
  • Store Clerk

Degrees

  • Bachelor of Science
  • High School Diploma

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