Committed and hardworking cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Friendly hostess
Stocking and replenishing
Customer assistance
Credit card processing
Cash drawer management
Dining room management
Area cleanliness
Communication skills
Relationship building
Product promotions
Loss prevention
Cash handling
Education
Michigan State UniversityEast Lansing, MIExpected in 05/2023 ā āBachelor of Science:Veterinary Medicine (Pre-Veterinarian) - GPA:
Mattawan High SchoolMattawan, MIExpected in 05/2019 ā āHigh School Diploma: - GPA:
Work History
St. Joe Company - Host Shalimar, FL, 05/2019 - Current
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Planned and executed many guest parties by organizing menus, spaces and special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POSI.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored guests for intoxication and immediately reported concerns to management.
Assisted managers with quickly resolving service- and food-related issues.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Informed servers of newly seated parties for speedy service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customer questions about hours, seating and takeout information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Monitored seating area and checked restrooms every 30 minutes to keep spotless.
Things Remembered, Inc. - Sales Associate Buffalo, NY, 02/2019 - 04/2019
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Worked closely with Manager on Duty to solve problems and handle customer concerns.
Assisted customers by answering questions and fulfilling requests.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Assisted customers with special services, account updates and promotional options.
Worked with Manager on Duty s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
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