Host Resume Example Snooze AM Eatery

HOST

Professional Summary

Dependable individual with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Versatile server with exceptional communication and multi-tasking ability. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Skills

Reservation coordination

Hospitality service expertise

High-volume dining

Order accuracy

Table side service

Natural leader

Dining room management

Communication skills

Group reservations management

Guest seating arrangements

Dining area cleanliness

Cash handling expert

Food preparation and safety

Point of Sale (POS) system operation

Food running

Customer Service

Work History

Host, 01/2020 to 03/2020
Snooze AM Eatery – Austin, TX

Supported servers, food runners and bussers with keeping dining area ready for every guest
Assessed 4,000 square-foot restaurant and lounge according to state and federal cleanliness standards
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy

Server, 11/2015 to 12/2019
Dennys Den-Tex – Austin, TX

Kept register accurate through correct billing, payment processing and cash management practices
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Served needs of more than 40 customers in busy fast paced environment

Restaurant Manager, 03/2008 to 02/2014
Dennys Corp. – Austin, TX

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Developed, implemented and managed business plans to promote profitable food and beverage sales
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Led and directed team members on effective methods, operations and procedures
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Carefully interviewed, selected, trained and supervised staff
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Correctly calculated inventory and ordered appropriate supplies
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Managed 15-person team of cooks and back of house staff for high-end fast paced restaurant

Server, 06/2004 to 12/2007
Dennys Classic Diner – Austin, TX

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean
Greeted and maintained relationships with regular customers
Prepared beverages and filled food orders for customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals

Education

GED: 2002
Austin High - Austin, TX

Certifications

ServSafe

Resume Overview

Companies Worked For:

Snooze AM Eatery
Dennys Den-Tex
Dennys Corp.
Dennys Classic Diner

School Attended

Austin High

Job Titles Held:

Host
Server
Restaurant Manager

Degrees

GED : 2002

Host Resume Example

Resume Score: 80%

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