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Host Resume Example

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HOST
Summary

Focused host with over five years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Skills
  • Customer Service
  • Organizational Skills
  • Teamwork
  • Telephone Skills
Experience
Company Name | City, StateHost06/2018 - Current
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Leveraged Open Table to collect reservation information and communicate updates to guests.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Company Name | City, StateFront of House Team Member01/2018 - 06/2018
  • Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Estimated ingredients and supplies to prepare recipes.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Calculated charges, issued table checks and collected payments from customers.
  • Improved profit margins by streamlining operations and workflow.
  • Recognized by management for providing exceptional customer service.
Company Name | City, StateServer12/2016 - 01/2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Processed customers' payments and provided receipts.
Education and Training
University Of Central Florida | CityBachelor of Science in KinesiologyExpected in 12/2022
Accomplishments

Member of the National Honor Society of Leadership and Success at UCF

Member of the Pre-Occupational Therapy Organization at UCF

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Resume Overview

School Attended

  • University Of Central Florida

Job Titles Held:

  • Host
  • Front of House Team Member
  • Server

Degrees

  • Bachelor of Science in Kinesiology

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