Host Resume Example
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HOST
Summary
Focused host with over five years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.
Skills
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Experience
Dacha Beer Garden | Washington , DCHost06/2018 - Current
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Offered preferred tables and other special accommodations to VIP customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Leveraged Open Table to collect reservation information and communicate updates to guests.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Chick-Fil-A | Gastonia , NCFront of House Team Member01/2018 - 06/2018
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Stored food in designated containers and storage areas to prevent spoilage.
- Estimated ingredients and supplies to prepare recipes.
- Inspected supplies, equipment and work areas for conformance to standards.
- Calculated charges, issued table checks and collected payments from customers.
- Improved profit margins by streamlining operations and workflow.
- Recognized by management for providing exceptional customer service.
Flixbrewhouse | Des Moines , IAServer12/2016 - 01/2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
- Processed customers' payments and provided receipts.
Education and Training
University Of Central Florida | CityBachelor of Science in KinesiologyExpected in 12/2022
Accomplishments
Member of the National Honor Society of Leadership and Success at UCF
Member of the Pre-Occupational Therapy Organization at UCF
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Resume Overview
School Attended
- University Of Central Florida
Job Titles Held:
- Host
- Front of House Team Member
- Server
Degrees
- Bachelor of Science in Kinesiology
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