Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I have been excelling in one area of my career. I think this would provide an interesting beneficial opportunity to expand that. I also hope to find a long-lasting and gainful employment with a company that allows me to succeed. Enthusiastic Assistant offers background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel.

  • Bilingual (English)
  • Highly proficient in Microsoft Office
  • Excel
  • Accounting
  • Strong interpersonal skills
  • Scheduling and calendar management
  • Multitasking and prioritization
  • Meeting planning
  • Proposal writing
  • Accounting support
  • Accounting skills
  • Microsoft
  • Mail management
  • Executive presentation development
  • PC proficient
  • Project management
  • Project Planning
  • Organization and efficiency
  • Invoicing and billing
  • Report creation
  • Customer relations
  • Product organization
  • Project management abilities
  • Process optimization
03/2020 to 03/2021 Hospital Housekeeper Compass Group Usa Inc | Los Angeles, CA,
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Notified building managers about needed repairs to maintain public safety.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
08/2020 to 02/2021 Hotel Housekeeper Terratron | Bloomington, MN,
  • Responded to guest requests for linens and items quickly, which increased patron satisfaction rates by 95% on company scorecards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Coached new housekeepers by demonstrating approved cleaning procedures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Checked 16 rooms per day to verify vacancies post-checkout.
  • Informed appropriate facilities personnel of required repairs or upgrades to equipment.
  • Staged all offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
08/2018 to 10/2018 Call Center Knight Transportation | Aurora, CO,
  • Answered phone calls by second ring and asked appropriate questions to determine which department or staff member could be of service.
  • Maintained all office files, both electronic and hard copies.
  • Provided direct assistance on reporting, communications and specialized projects.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
01/2015 to 07/2019 Customer Service Manager Emerald Expositions | Remote, NJ,
  • Scheduled and confirmed patient appointments for diagnostic and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Informed patients of financial responsibilities prior to rendering services.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Set up appointments for physician visits and procedures using calendar software.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Education and Training
Expected in 07/2015 High School Diploma | Giordano Bruno, Quito, Ecuador, GPA:
Expected in 07/2019 International Business Economics | Business Administration UISEK , Quito, Ecuador , GPA:
  • Certified: Course of Studies: Violin , Musicarte Academy - 2013
  • Certified: English Classes , Speak Out - 2014
  • Certified: "The stock market and operation" - 2016
  • Certified: "The new proposal: The open Government" - 2016
  • Certified: II National Congress "Ecuador Export" - 2016
  • Certified: "European Union, opportunities of the trade agreement for Ecuador" - 2016
  • Certified: "The New World Economic" - 2017
  • Certified: "Mobile Photographie Workshop" - 2018
  • Certified: "Research tends in Entrepreneurship" - 2018
  • Certified: "Business," entrepreneurship an d innovation Ecuador 2025 - 3rd International Symposium UISEK - 32 hours - 2018
  • Certified: Participation as speaker " Egyptian Gastronomy as an opportunity for Ecuador - 2018

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Resume Overview

School Attended

  • Giordano Bruno

Job Titles Held:

  • Hospital Housekeeper
  • Hotel Housekeeper
  • Call Center
  • Customer Service Manager


  • High School Diploma
  • International Business Economics

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