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Head Teller/CSR Resume Example

Resume Score: 80%

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HEAD TELLER/CSR
Summary
Skills
  • Maintaining records
  • Customer service
  • Problem resolution
  • Security systems
Experience
BankFirst Financial Services | Newton, MSHead Teller/CSR12/2015 - 10/2020
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Kept teller window areas clean, organized and fully stocked.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Performed currency transaction reports for foreign currency.
  • Completed monthly audits and managed overdraft reports.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Balanced bank's vault with over $200,000 in it daily.
Regions Financial Corp. | Newton, MSPart Time Teller07/2013 - 12/2015
  • Promoted and sold banking products and financial services.
  • Researched account information regarding loans and deposits.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Completed daily cash balancing.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Advised customers on bank products, services and financial planning options.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Woodforest National Bank | Meridian, MSRetail Banker10/2011 - 07/2013
  • Promoted and sold banking products and financial services.
  • Researched account information regarding loans and deposits.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Reduced bank losses by setting successful risk management policies.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing, including the ATM.
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Advised customers on bank products, services and financial planning options.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Education and Training
Newton County High School | MississippiHigh School Diploma05/2003
East Central Community College | Decatur, MSCosmetology in Cosmetology08/2004
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Resume Overview

Companies Worked For:

  • BankFirst Financial Services
  • Regions Financial Corp.
  • Woodforest National Bank

School Attended

  • Newton County High School
  • East Central Community College

Job Titles Held:

  • Head Teller/CSR
  • Part Time Teller
  • Retail Banker

Degrees

  • High School Diploma
    Cosmetology in

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