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Head Teller Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Senior Teller with more than 15 years of experience working in a bank environment. Adept at cash handling, electronic transfers, financial software and record-keeping. Reliable, detail-oriented and efficient.

Skills
  • Recordkeeping mastery
  • Rapid 10-key data entry
  • Electronic banking knowledge
  • Commercial servicing
Experience
Head Teller, 08/2015 to Current
Fort Knox Federal Credit Union Fort Knox, KY,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched and resolved open items and deposit issues.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Handled daily team scheduling and properly staffed shifts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Reduced errors by double checking transactions.
  • Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
  • Performed regular audits of teller activities maintaining signed records.
Auditor, 01/2003 to Current
Cambridge Savings Bank Cambridge, MA,
  • Conducted audits on internal controls and developed reports on findings.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Communicated audit findings by preparing and disseminating final reports to Wayne Township Supervisors.
  • Identified weaknesses of existing control systems and made suggestions for remediation.
Senior Head Teller/Customer Service Representative, 11/1998 to 08/2016
M & T Bank City, STATE,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Completed monthly audits and managed overdraft reports.
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched and resolved open items and deposit issues.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Performed regular audits of teller activities maintaining signed records.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
  • Reduced errors by double checking transactions.
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented customer information and activity in customer database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered customer inquiries with courtesy and accuracy.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Informed customers of sales and promotions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Coordinated with management to maintain knowledge of policies and new offerings.
  • Contacted customers to service accounts, address issues and propose new offerings.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Encouraged sales by suggesting products and services matching customer desires.
  • Set up and activated customer accounts.
  • Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
High School Diploma: , Expected in
to
Marian High School - Tamaqua, PA,
GPA:

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How this resume score could be improved?

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90Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Marian High School
Job Titles Held:
  • Head Teller
  • Auditor
  • Senior Head Teller/Customer Service Representative
Degrees
  • High School Diploma

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