Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Skills
Night and safe deposits
Cloud accounting
Consumer Banking
Team Leadership
Recordkeeping
Cash Handling
Accounting
Cash Management
Account Opening
Adding Machines
Account Closing
Complex problem-solving
Quality control
Relationship building and management
Education
Falls City High SchoolFalls City, Expected in 05/1984 ā āHigh School Diploma: - GPA:
Work History
Suffolk Federal Credit Union - Head Teller West Babylon, NY, 03/2018 - 12/2020
Promoted products or services to each customer to consistently achieve sales targets.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
Regularly exceeded my goals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to us.
Assisted estimated customers each and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Usa Vein Clinics - Para Optometrist Jacksonville, FL, 03/2016 - 01/2018
Maintained sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
Interviewed and examined patients with full range of vision problems and consulted medical charts to assist with diagnosis.
Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
Performed ophthalmology research and stayed abreast of new developments to treat eye disorders.
Referred patients with indications of pathological condition to ophthalmologist for additional examination.
Leveraged to process patient information to facilitate access to accurate and up-to-date records.
Family Medicine - Receptionist/Medical Assistant City, STATE, ? - ?
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Enhanced office efficiency by handling several callers per day.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Responded to correspondence from insurance companies to verify patient's coverage.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Scheduled, rescheduled and handled cancelled appointments for patients.
Completed clerical duties and tasks for clinic administration.
Obtained payments from patients and scanned identification and insurance cards.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Kept waiting room neat and organized at all times by stacking magazines, removing trash.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Checked patient data including insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Called and faxed pharmacies to submit prescriptions and refills.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Documented vital signs and health history for patients everytime a patient was roomed.
Taught patients about medications, procedures and care plan instructions.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Scheduled and accompanied clients to medical appointments.
Obtained accurate medical histories from patients, highlighting critical information.
Obtained all prescribed laboratory testing.
Welcomed patients and inquired about wellbeing since last treatment.
Measured patient pulse oximetry.
Participated in Continuous Quality Improvement (CQI) activities.
Attended required training, education and meetings.
Offered age-appropriate patient care before, during and after exams.
Report significant information and changes in patient condition to nurse supervisor.
Collected histories, vitals and current complaints via patient interviews.
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