Head Server resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking Server with 2 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
Customer service
Public speaking
Menu memorization
Relationship management
Team supervision
Time management
Staff training
Price memorization
Experience
02/2019 to CurrentHead ServerSilverspot Cinemas | Naples, FL,
My responsibilities include being able to serve large groups of people in a timely manner.
As a head server it is my job to ensure servers, bussers, and hostesses remain on task throughout the shift.
Trained new servers on menu items and restaurant standards.
Served over 8 tables at once while supervising staff of 6 servers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
09/2018 to 02/2019Head HostessMacy's, Inc. | Norwalk, CT,
Managed guest expectations by relaying information regarding hours, wait times and specials.
Set up and decorated menu marketing boards with current meal and drink specials.
Answered telephone to provide dining information and take party reservations.
Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Notified server after seating parties in section to facilitate prompt service.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
02/2018 to 09/2018Starbucks BaristaSafeway | City, STATE,
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Maintained calm demeanor during high-volume periods and special events.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Supported store manager with recruiting, interviewing and hiring baristas.
Described menu items to customers and suggested products based on stated preferences.
Memorized official and off-menu preparations to serve all customer beverage desires.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Gave details on coffee blends and preparation descriptions to customers.
Greeted guests with pleasant smile and superior customer service.
Education and Training
Expected in | Public RelationsBoise State University, Boise, ID, GPA:
I started getting a bachelor’s degree in public Relations at Boise State University, online. Since the courses are online, I am more available to work more hours.
I have received a 4.0 in every class I've taken here.
4.0 GPA
Dean's List Honoree
Expected in 06/2020Associate of Arts | CommunicationsSpokane Community College, Spokane, WAGPA:
Honor Roll 2020
3.8 GPA
Completed coursework in Leadership, Accounting and Communications
Expected in 06/2018High School Diploma | West Valley High School, Spokane, WAGPA:
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