Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Skills
Upselling techniques
Guest relations management
Training employees
Medical transcription
Monitoring patient progress
Infection control and aseptic procedures
Simple dressings
Direct patient care
PH testing
Efficient and reliable team player
Using a spectrometer
Cardiac sonography
Patient management
Phlebotomy
Ambulating and repositioning patients
Compassionate
Companionship and emotional support
Lab equipment operation
OB/GYN procedures
Adaptable
CPR/First Aid Certified
Patient assessments
Laboratory maintenance
Dementia and Alzheimer's knowledge
Knowledge of EKG rhythm interpretation
Emptying catheter bags
Assisting with physical exams
Electrocardiographic rhythm recognition
Prioritizing stat orders
Charting and clinical documentation
Data entry
Patient oral care
Patient bathing
Water bath maintenance
Electronic health records
Payment collection
Patient privacy
Specimen labeling procedures
Sample and specimen collection
Diagnostic testing
Blood specimen storage
Recording data
Time management
Measuring vital statistics
Venipuncture
Patient confidentiality
Health education
Quality control guidelines
Infection control
Foley catheter insertion/removal knowledge
Ear, nose and throat care knowledge
Intravenous therapy
Insulin medication assistance
Pre- and post-surgical care knowledge
Education
Russell County High School, Expected in 05/2010 ā āHigh School Diploma: - GPA:
Awarded Advance Diploma.
Member of The National Beta Club.
Chattahoochee Valley Community College, Expected in 05/2018 ā āAssociate of Science:General Studies - GPA:
First Step Health AgencyColumbus, GA, Expected in 10/2019 ā ā:Clinical Medical Assistant - GPA:
Received NHA requirements as a Certified Clinical Medical Assistant.
Step One Health Agency, Expected in 04/2019 ā ā:Electrocardiogram - GPA:
Step One Health Agency , Expected in 02/2019 ā ā:Phlebotomy - GPA:
Awarded Certified Phlebotomy Technician CPT, ASPT on December 19, 2019 by American Society of Phlebotomy Technicians.
First Step Health Agency , Expected in 02/2020 ā ā:CPR/BLS - GPA:
Chattahoochee Valley Community CollegePhenix City, ALExpected in 08/2013 ā ā:State of Alabama Career Readiness Certificate - GPA:
Awarded Sliver Readiness Certificate.
Work History
Hyatt - Head Server Sedona, AZ, 02/2018 - Current
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Trained new staff on restaurant operations and policies to strengthen performance.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked identification to enforce age requirement for alcoholic beverages.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Monitored guests for intoxication and immediately reported concerns to management.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Flowserve Corporation - Coordinator Berkeley, CA, 04/2015 - Current
Oversaw productivity streams for ongoing and special projects.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Established and updated work schedules to account for changing staff levels and expected workloads.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Interpreted management directives to define and document administrative staff processes.
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