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Head Server Resume Example

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HEAD SERVER
Skills
  • Upselling techniques
  • Guest relations management
  • Training employees
  • Medical transcription
  • Monitoring patient progress
  • Infection control and aseptic procedures
  • Simple dressings
  • Direct patient care
  • PH testing
  • Efficient and reliable team player
  • Using a spectrometer
  • Cardiac sonography
  • Patient management
  • Phlebotomy
  • Ambulating and repositioning patients
  • Compassionate
  • Companionship and emotional support
  • Lab equipment operation
  • OB/GYN procedures
  • Adaptable
  • CPR/First Aid Certified
  • Patient assessments
  • Laboratory maintenance
  • Dementia and Alzheimer's knowledge
  • Knowledge of EKG rhythm interpretation
  • Emptying catheter bags
  • Assisting with physical exams
  • Electrocardiographic rhythm recognition
  • Prioritizing stat orders
  • Charting and clinical documentation
  • Data entry
  • Patient oral care
  • Patient bathing
  • Water bath maintenance
  • Electronic health records
  • Payment collection
  • Patient privacy
  • Specimen labeling procedures
  • Sample and specimen collection
  • Diagnostic testing
  • Blood specimen storage
  • Recording data
  • Time management
  • Measuring vital statistics
  • Venipuncture
  • Patient confidentiality
  • Health education
  • Quality control guidelines
  • Infection control
  • Foley catheter insertion/removal knowledge
  • Ear, nose and throat care knowledge
  • Intravenous therapy
  • Insulin medication assistance
  • Pre- and post-surgical care knowledge
Professional Summary

Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Work History
Head Server, 02/2018 to Current
Hyatt - Sedona , AZ
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Coordinator, 04/2015 to Current
Flowserve Corporation - Berkeley , CA
  • Oversaw productivity streams for ongoing and special projects.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interpreted management directives to define and document administrative staff processes.
Swing Manager, 05/2008 to 04/2015
Fedex - Houston , TX
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
  • Set and oversaw weekly and special event menu plans.
  • Monitored food preparation, production and plating for quality control.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Education
High School Diploma : 05/2010Russell County High School
  • Awarded Advance Diploma.
  • Member of The National Beta Club.
Associate of Science : General Studies, 05/2018Chattahoochee Valley Community College
Clinical Medical Assistant, 10/2019First Step Health Agency - City
  • Received NHA requirements as a Certified Clinical Medical Assistant.
Electrocardiogram , 04/2019Step One Health Agency
Phlebotomy, 02/2019Step One Health Agency
  • Awarded Certified Phlebotomy Technician CPT, ASPT on December 19, 2019 by American Society of Phlebotomy Technicians.
CPR/BLS, 02/2020First Step Health Agency
State of Alabama Career Readiness Certificate, 08/2013Chattahoochee Valley Community College - City, State
  • Awarded Sliver Readiness Certificate.
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Resume Overview

School Attended

  • Russell County High School
  • Chattahoochee Valley Community College
  • First Step Health Agency
  • Step One Health Agency

Job Titles Held:

  • Head Server
  • Coordinator
  • Swing Manager

Degrees

  • High School Diploma : 05/2010
    Associate of Science : General Studies , 05/2018
    Clinical Medical Assistant , 10/2019
    Electrocardiogram , 04/2019
    Phlebotomy , 02/2019
    CPR/BLS , 02/2020
    State of Alabama Career Readiness Certificate , 08/2013

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Head server

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