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Focused and reliable worker bringing high enthusiasm and extensive knowledge of products, along with history of customer service. Dedicated to accuracy for efficient work. Motivated with 4 years of experience in dining establishments and 3 years in retail sales. Experience in fast-paced work enviorment and short-order restaurant settings. Knowledged in providing customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Successful at building relationships with customers to increase loyalty and repeat business. Knowledge in preforming managing skills and training. Experience in both opening and closing work places.
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- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping, including visuals and stocking.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- In charge of opening and closes the store.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Applied knowledge of electronics products, including computer and radio products to educate customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted wait staff with timely food delivery and guest requests.
East Kentwood High School - Grand Rapids, MI
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School Attended
- East Kentwood High School
Job Titles Held:
- Head Server
- Lead Retail Sales Associate
- Sales Associate
- Restaurant Busser
Degrees
- High School Diploma
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