LiveCareer-Resume

Head Server resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty.

Skills
  • Service Prioritization
  • Menu Memorization and Presentation
  • Cleaning and Sanitizing
  • Complaint Resolution
  • Customer Service and Rapport
  • Team Player
  • High-Volume Dining
  • Billing and Payment Processing
  • Order Accuracy and Delivery
Education
Community College of Allegheny County Pittsburgh, PA Expected in 12/2023 Associate of Science : Nursing - GPA :
Robert Morris University Coraopolis, PA Expected in 05/2009 Bachelor of Science : Business Management - GPA :
Certifications
  • Servesafe Training - 6/22
  • RAMP Training - 4/21
Work History
Brookdale Senior Living - Head Server
Lakeway, TX, 03/2021 - 07/2022
  • Greeted guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Offered specialty drinks, desserts and other premium items to maximize revenue.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
Eldorado Resorts, Inc. - Server
Pompano Beach, FL, 12/2009 - 05/2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Horseshoe Bay Resort - Restaurant Server
Horseshoe Bay, TX, 01/2016 - 03/2020
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders and manage
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Maintained clean and organized bar area.
  • Maintained thorough menu knowledge to sufficiently answer guests questions.
Eldorado Resorts, Inc. - Server
Lula, MS, 05/2008 - 09/2009
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

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Resume Overview

School Attended

  • Community College of Allegheny County
  • Robert Morris University

Job Titles Held:

  • Head Server
  • Server
  • Restaurant Server
  • Server

Degrees

  • Associate of Science
  • Bachelor of Science

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