Head Server Resume Example Garfields Restaurant & Pub

HEAD SERVER

Professional Summary

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Work History

Garfields Restaurant & Pub - Head Server
Jasper , AL02/2018 - 11/2019

Trained new staff on restaurant operations and policies to strengthen performance.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Maintained customersatisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Managed food resources, memorized orders and coordinated service in Number-table restaurant.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Supervised staff of Number servers while serving tables and maintaining inventories.
Trained employees on salesmanship and updated menus to increase sales of Type products Number%.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Updated POS system from Software to Software and trained Number staff members on use.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Checked identification to enforce age regulations for alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Implemented new drink policies, reducing over-pouring by Number%.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Verified up to $Amount in daily sales for end-of-day audits and accurately filled out closing paperwork.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared specialty deserts for customers including Type and Type.

Garys Auto Detailing- Guest Service Agent
Sarasota , Florida06/2016 - 01/2018

Answered guest inquiries and provided information regarding hotel services and amenities.
Maintained consistent positive customer feedback.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Provided guest assistance, including recommendations for tourist attractions.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Streamlined Type process, budgets, and procurement strategies, leading to Number% bottom-line improvement.
Oversaw day-to-day operations of brand new, Number-room hotel with staff of Number employees.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Increased customer satisfaction by resolving Product or Service issues.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Routed incoming mail and messages to relevant personnel without delay.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Provided clerical support to Number company employees by copying, faxing and filing documents.

Cracker Barrel- Server
Jasper , AL11/2019 - 02/2020

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Served needs of more than Number customers in busy Type environment.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Tacala Inc.- Customer Service Champion
Dora, AL02/2020 - 08/2020

Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
Provided primary customer support to internal and external customers in fast-paced environment.
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Skills

Conflict Resolution
Excellent written and oral communication
Staff education and training
Money handling abilities
POS systems expert
Good communication skills
Bar Terminology Expertise
Dining area cleanliness
Front-of-house display creation
High-volume dining
Menu presentation
Typing Medication Labels
Drug Storage Procedures
Receiving Incoming Supplies
Team Leadership

Warehousing Practices and Procedures
Complaint resolution
CRM
Account management
Good listening skills
Food Preparation and Safety
To-Go Order Preparation
Upselling techniques
Order Accuracy
Bar terminology expertise
Answering Customer Questions
Drug Safety
Stocking Shelves
Interpreting orders

Education

K-12 Online Academy Winnemucca, 08/2016High School Diploma

Resume Overview

Companies Worked For:

Garfields Restaurant & Pub
Garys Auto Detailing
Cracker Barrel
Tacala Inc.

School Attended

K-12 Online Academy

Job Titles Held:

Head Server
Guest Service Agent
Server
Customer Service Champion

Degrees

High School Diploma

Head Server Resume Example

Resume Score: 80%

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